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Disabled AT&T online account

Find out why your online account management was disabled.


INSTRUCTIONS & INFO

If your account is temporarily disabled

Your online AT&T online account management is temporarily disabled after you entered an incorrect Password or User ID too many times.

If you continue to have difficulties, you should:

  • Try our Forgot User ID/Password? link found on the Sign In page and follow the directions found there.
  • Contact us and describe the situation. Be sure to include as much information as possible: your billing telephone number, your User ID, your current email address, and any previous email addresses.
Find out why your online account management was disabled.
Last updated: November 9, 2018

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