Protecting your personal information

Learn how to protect personal information.

About protecting personal information

Identity Theft is a serious crime. Here are some tips to help you protect your personal information and credit status:
  • Be cautious. Ask Questions. Individuals may misrepresent themselves as an AT&T representative. If you get a notice, via email, that your account will be shut off with little or no notice, you should be suspicious and seek clarification from AT&T customer service. If you are concerned, contact an AT&T customer service representative using the number found in your monthly bill or in your phone directory.
  • Protect Your Identity. Avoid emailing personal or financial information and only use secure web sites. Look for a padlock in the lower right hand corner of the Internet browser -- this indicates a secure web site. In addition, the web address will also start with https:// if it is a secured site where your information is protected through encryption technology.
  • Carefully read all communications from utility companies and credit companies. Ensure that you thoroughly understand all communication from these companies. Confirm all reported changes to addresses and services listed for your accounts. If your statement is late by more than a week, call your billing company or bank to confirm the billing address, balances, and services on your account.
  • Know your information. Check your credit reports at least once a year from all three of the major credit reporting agencies. By understanding your credit report and confirming the information contained, you will be better prepared to identify possible fraud early.

If you believe that you are a victim of identity theft, you may also contact one of the following:
  • Local Law Enforcement Agency
  • Federal Trade Commission at
    Identity Theft Clearinghouse
    Federal Trade Commission
    600 Pennsylvania Ave, NW
    Washington, DC 20580
    Tel. 1-877-ID-THEFT
  • One of the following three Major Credit Bureaus:
Last updated: November 21, 2023