You can exchange equipment once within the applicable Return Period.
If you ordered your new device on att.com and need to exchange it for another device, please contact us.
If you bought an AT&T Certified Restored device and want to exchange it for a brand-new version of the same device, you'll have to pay the price difference between the AT&T Certified Restored and the new device.
You will need to sign a new contract under these conditions:
- The price you paid for the original equipment was a term commitment price.
- The new equipment has a different Early Termination Fee (ETF) associated with it from the original equipment, e.g., you exchange from a basic phone to a smartphone.
The new contract term will begin from the date the new agreement is signed. This will be your new Service Commitment date. Your service activation date (the date you signed your first contract) won't change for any purpose, including, but not limited to, applicable warranty period and calculating any Early Termination Fees (ETF) you may need to pay.