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If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn how to update your contact information.

U-verse TV AT&T Account Management Account & Profile Contact Information - SMB

Find out how to reset your password or recover your ID.

U-verse TV AT&T Account Management Account & Profile Forgot ID or Password - SMB

Learn how to manage your account with myAT&amp;T.

U-verse TV AT&T Account Management Account & Profile IDs, login & registration - SMB

Find out how to manage your U-verse service and return equipment.

U-verse TV AT&T Account Management Account & Profile Move, change or cancel - SMB

Get help with U-verse TV account and billing notifications.

U-verse TV AT&T Account Management Account & Profile Notifications - SMB

Read about U-verse TV Terms &amp; Conditions and early termination fees.

U-verse TV AT&T Account Management Account & Profile Terms & conditions - SMB

Learn how to make changes to your U-verse TV service.

U-verse TV AT&T Account Management Account & Profile - SMB

Viewing, understanding, and questions about your bill.

U-verse TV AT&T Account Management Billing & usage Bill details - SMB

Learn about billing periods, charges, and how we calculate your bill.

U-verse TV AT&T Account Management Billing & usage Billing - SMB

Read about charges and fees for your U-verse TV service.

U-verse TV AT&T Account Management Billing & usage Charges & fees - SMB

U-verse TV AT&T Account Management Billing & usage - SMB

U-verse TV AT&T Account Management Payments Arrange a late payment - SMB

Learn how to make automatic payments on your U-verse TV account.

U-verse TV AT&T Account Management Payments Automatic payments - SMB

U-verse TV AAT&T Account Management Payments Electronic payments - SMB

Explore ways to pay or get notifications about your bill.

U-verse TV AT&T Account Management Payments Make a payment - SMB

Find out how to pay your U-verse TV bill by mail.

U-verse TV AT&T Account Management Payments Paying by mail - SMB

Learn about which payment methods we accept.

U-verse TV AT&T Account Management Payments Payment methods - SMB

U-verse TV AT&T Account Management Payments Update payment profile - SMB

Find out how to pay your U-verse TV bill.

U-verse TV AT&T Account Management Payments - SMB

Get help managing your U-verse TV service and account.

U-verse TV - AT&T Account Management - SMB

Get help with your U-verse TV equipment, channels, and apps.

U-verse TV - Equipment & troubleshooting  - Channels, equipment & troubleshooting - SMB

Explore options for getting your U-verse TV up and running.

U-verse TV - Installation & equipment - SMB

U-verse TV - Equipment & troubleshooting - SMB

Learn how to program your U-verse TV remote, get channel guides, and fix common problems. Find out how to contact us.

U-verse TV

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In some cases, the buttons on your U-verse TV remote control may seem non-responsive. If this occurs, try rebooting your receiver:<br><ol><li>Press the <strong>Power</strong> button on the receiver to turn it off.<br></li><li>Wait a few minutes, then press the <strong>Power</strong> button to restart the receiver.<br></li></ol>This may restore functionality to your remote control.

Restart your receiver

If resetting your receiver doesn’t fix the issue, please visit our <a href="https://www.att.com/shop/wireless/accessories/equipment.html" target="_blank" title="Link opens in a new window">equipment and accessory store</a> to order a replacement remote control.

Order a new or replacement U-verse TV remote control

Restore or replace your U-verse TV remote

Restart your receiver

Order a U-verse TV remote control online