Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

AT&T Call Protect app

Learn how the AT&T Call Protect app offers you more control over nuisance calls.


ArticleDETAILED INFO

Learn about AT&T Call Protect app

The AT&T Call ProtectSM app is free to AT&T consumer and business (except government) postpaid wireless customers with an HD Voice capable iOS (iPhone 6 and above) or Android smartphone that is provisioned with AT&T HD Voice. Smartphones sold by other carriers or direct from device manufacturers may not be eligible. Data rates may apply for app download and usage.

For Android users, AT&T Call Protect is now part of AT&T Mobile Security & Call Protect. Learn more and download the AT&T Mobile Security app to help protect your device from unsafe apps and more.

Business customers can activate AT&T Call Protect1 for use by your Corporate Responsibility Users (CRUs) by using the Premier Online Care portal via the feature add capability. After you activate the service through Premier, your CRUs will receive a text message with a link to the product page in order to download the app.  

Once the app2 is installed you’ll need to confirm if you’re eligible to use AT&T Call Protect. Do the following:
  1. Open the AT&T Call Protect app.
  2. Enter your wireless number, select Continue
  3. If you’re eligible, you’ll receive a free text message containing a 6-digit alpha numeric PIN.
  4. Enter the 6-digit alpha numeric PIN.
  5. Select b.
  6. Review details and accept the Terms & Conditions.
  7. A welcome screen with enrollment confirmation will appear. 

Note:
If you don’t have the latest version of the app2 you’ll need to download it from App Store or Google Play.

AT&T business customers
To learn about AT&T Call Protect for business customers, go to What is AT&T Call Protect?

Upgrade to an HD Voice-capable phone
Ready to upgrade to an HD Voice-capable phone? Order your new phone or tablet online with ease. Go to Upgrade phone or device now.
Show more

Details

Automatic Fraud Blocking3
Automatic Fraud Blocking uses information about likely fraudsters to detect and block potential fraud calls before they even reach your CRU user’s phone. A list of blocked calls can be viewed in the AT&T Call Protect app.

If a call is auto-blocked as fraud, adding the caller to your address book does not prevent the call from being blocked. To unblock the caller, you'll need to manually unblock them within the AT&T Call Protect app within the call log.

When the call notification displays on your device, tap the notification, to open the app. On the call details screen, you can select Report or Unblock.

To turn off blocked call notifications, follow the instructions for your device type:
  • iOS – Go to iOS Settings > Notifications, and select Call Protect from the menu > Allow notifications and toggle off.
  • Android – Open the Call Protect app > Go to Options menu in the upper-right corner > Settings > Blocked Call Notifications and toggle off.

When a private caller hides their number and the call is blocked as fraud or labelled as spam the call will display a fake number. It will show as all zeros within the mobile app (e.g., 000-000-0000).

If it is a spam call, the call will be delivered. If it is a fraud call, it will be automatically blocked.

Caller Category Detail Screens in the app
Call details are based on the caller category when the call is blocked.  Your CRU users will be able to report, block, or unblock callers from the following category screens:
  • Saved Contact - Report or block caller.
  • Suspected Spam Warning4 - Report or block caller.
  • Potential Fraud - Report or unblock caller.
  • Blocked Contact - Report or unblock caller.
  • Non-saved Caller - Report or block caller.
  • Telemarketer - Report or block caller.

Note: Spam warning requires the device to be in an AT&T HD Voice coverage area and LTE (iOS) or Enhanced LTE (Android) must be toggled to On. Instruct your CRU user to refer to their device instructions for the location of this function.

Manually Select a Caller or Contact to Block
Your CRU user can manually block a caller or contact by adding it to the Block List in the app. They would use one of the following options:
  • Enter a number.
  • Select a number from the Call Log.
  • Select a number from their Contact list.

Manual call blocking5 allows you to manually block in the AT&T Call Protect app. These callers are blocked in the network so even if you turn off your phone, the numbers will still be blocked.

Note: Unknown numbers or callers that hide their Caller ID cannot be manually blocked at this time. Potential fraud calls will still be automatically blocked, however. If your CRU user’s phone provides a block list feature, the numbers they add to the AT&T Call Protect app will not appear on that list.

Receiving and Reporting Fraud
After a call has been received from a known number, your CRU user will have the ability to report or block the caller. They select Report tab > Report Call Type > Describe the call they would like to report.

Access settings screen
To access the Settings screen your CRU user will need to open the Overflow Menu, see steps below for their device.
  • Android - On the top right hand corner select.
  • iOS - On the bottom right hand corner select. 

App call log does not match device call log
Reasons why the AT&T Call Protect app call log and device call log do not match:
  • Mobile app has no awareness of outgoing calls.
  • Device call log has no awareness of blocked calls (however the mobile app will know).

Delete Service
To remove AT&T Call Protect from your business account or from a specific CRU or your wireless account, use Premier Online Care.  
Note: Simply deleting the app or clicking the remove button under settings will not cancel the service.
Show more

Additional information

Cancel AT&T Call Protect
You may cancel service for a CRU user at any time, using the following options:

Note:
If you cancel AT&T Call Protect your CRU user settings, including their call block list, will be deleted upon cancellation.

See all important details
Show more

Community discussion

Join the business forum

Ask questions. Get answers. Help others. Join the conversation!