Trade-in requirements for AT&T Next smartphones

To trade in and upgrade an AT&T Next^® or AT&T Next Every Year^℠ installment plan smartphone, it must be working and in good physical condition.

Each trade in is processed and checked for eligibility. If the phone doesn’t meet trade-in eligibility requirements, you can be charged the remaining installment balance and the phone will be returned to you.

These photos are just examples, and not a complete list of unacceptable trade-in conditions.

User locks
If user locks or Find My iPhone^® is enabled, the phone isn’t acceptable as an upgrade trade in. Examples:




Physical damage
A phone with physical damage isn't acceptable as an upgrade trade in.

Damaged screen example:



Damaged casing or frame example:




Excessive wear or modifications example:




Missing keys or buttons example:




Broken camera lens example:




Modification or unapproved additions
Examples: Paint, decals, modified buttons, or other non-standard modifications