Skip Navigation

Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.

AT&T Installment Plan with Next Up Trade-In

Once you meet your plan’s eligibility requirements, you may trade in your smartphone for a newer one. Keep in mind that your phone must be fully functioning and in good condition. Or, you can choose to pay the remaining monthly installments and keep your current smartphone.

INSTRUCTIONS & INFO

How to complete an upgrade

Please follow these steps to complete an upgrade on AT&T Installment Plan with Next UpSM 1.

Step 1: Select a new smartphone
  • Choose another AT&T Installment Plan with Next UpSM and go to Step 2. Or, upgrade by purchasing a phone with no annual contract at regular price.

Step 2: Make the trade
  • Your trade in* must be in good physical condition and fully functional and with the Activation Lock disabled.
  • If the trade in is not in this condition, your smartphone is ineligible for trade-in for an AT&T Installment Plan with Next UpSM, and you are responsible for the remainder of your installment payments.
  • The remaining installment payments will be billed to your account upon receipt of a trade in that is ineligible.

Tip: If you have Mobile Insurance, you may file a claim and pay the deductible for a replacement smartphone, then use your replacement smartphone as your AT&T Installment Plan with Next UpSM upgrade trade-in.

Tip: AT&T Installment Plan with Next UpSM trade-in requirement


Step 3: Complete Upgrade
  • When we receive your qualified trade-in, your upgrade and the terms of your previous AT&T Installment Plan with Next UpSM agreement will be completed. No further installments are billed for the trade-in.

How to trade in your phone via mail

Prepare your trade-in
  • Remove all user locks or set the password to 0000. If your phone is sent to us locked, it will not qualify as a trade-in, and you will be charged the remaining installment payments.
  • Erase all personal data.
  • Reset to factory settings. See owner’s manual or manufacturer’s website for instructions.
  • Remove confidential, proprietary, or personal information from the device. Visit att.com/devicesupport for instructions.
  • Remove the SIM card, memory card, and any accessories.
  • Leave the battery in the phone.

AT&T, its vendors, and its suppliers will not be able to return any device that you trade-in.

Ship your trade-in

Ship your trade-in phone

You have 14 days to return your old device once your new device has shipped.
  1. Gather the prepaid return label that came with your original phone shipment, and the box that came with your upgraded smartphone.
  2. Put your trade-in phone (with the battery) and signed agreement in the box, and seal it.
  3. Affix the prepaid label over the current box label. Do not use this label to return a new phone.
  4. Make note of the tracking number (found on the return label) so you can track your package after shipping. The number will begin with either 610 or 725.
  5. Mail via the U.S. Postal Service.
  6. Request a U.S. Mail Receipt confirming that you have shipped your trade-in within 14 days of receiving your new device.
  7. Use your tracking number to track your return at newgistics.com.

After you ship

You will receive a text message on your new smartphone, and an email confirming the receipt of your trade-in with our assessment of its condition.

Your phone should meet all the following standards, or you may be charged the remaining outstanding balance on your AT&T Installment Plan with Next UpSM agreement:
  1. The smartphone is the same make and model as your original smartphone.
  2. It is in good physical and fully functional condition, which means:
    • It must power on and off.
    • The screen must be intact, free of any chips, and function properly.
    • The device must be free of breaks or cracks.
    • The battery must be included.
    • The Activation Lock must be disabled (apps like Find My iPhone lock the phone and need to be disabled).
  3. The phone has been reset, and does not have any type of lock disabling it (such as Find my iPhone).
  4. The phone has not been reported as lost or stolen (for example, blacklisted).
  5. We need to receive your trade-in within 44 days (for customers or Individual Responsibility Users, or 75 days for Corporate Responsibility Users).

See all important details
Last updated: August 20, 2020

Community discussion

Join the business forum

Ask questions. Get answers. Help others. Join the conversation!
...Go to discussion

loading...