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Return a wireless device

Learn how to return, cancel, or exchange your wireless device.


INSTRUCTIONS & INFO

Devices eligible for return or exchange

You can return or exchange your device during the return and exchange period if you purchased it:
  • From a corporate-owned AT&T retail store
  • Over the phone from AT&T
  • Online from att.com
The device must:
  • Be in like-new condition with no physical or water damage.
  • Have the manufacturer's original packaging.
  • Include all original components including the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt.
If anything is missing or the device isn't in like-new condition, your return may not be accepted. We can't accept returns or exchanges for the following:
  • Closeout items.
  • Cosmetic blemish items.
  • Items not bought directly from AT&T, e.g., purchases from authorized AT&T dealers or retailers.
  • Device protection replacement items. This includes any items received as part of an Asurion claim.
  • Gift cards and ringtone cards.

Return a device

If you purchased your device at an AT&T retail store, it can be returned to any AT&T retail store during the return and exchange period.

If you bought your device online at att.com or by phone from AT&T, it can be mailed back to AT&T or returned to any AT&T retail store during the return and exchange period. Be sure to keep the tracking number. Learn how to mail your device to AT&T

If you’re getting a refund for your return, it will be made through the original payment method (credit, debit, check, etc.). It may take up to two months.
Any rebates that were a part of the original purchase will be voided. We may also reduce the amount of the refund for restocking fees or shipping charges.

Exchange a device

You can exchange equipment once within the applicable Return Period.

If you ordered your new device on att.com and need to exchange it for another device, please contact us.

If you bought an AT&T Certified Restored device and want to exchange it for a brand-new version of the same device, you'll have to pay the price difference between the AT&T Certified Restored and the new device.

You will need to sign a new contract under these conditions:
  • The price you paid for the original equipment was a term commitment price.
  • The new equipment has a different Early Termination Fee (ETF) associated with it from the original equipment, e.g., you exchange from a basic phone to a smartphone.
The new contract term will begin from the date the new agreement is signed. This will be your new Service Commitment date. Your service activation date (the date you signed your first contract) won't change for any purpose, including, but not limited to, applicable warranty period and calculating any Early Termination Fees (ETF) you may need to pay.

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