When filing an insurance claim:
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- You must have an active AT&T post-paid business account, device is currently in good working order, and you haven’t reached the insurance claims limit if you already have AT&T Mobile insurance.
- Asurion uses express delivery. Claims approved by 5 p.m. CST will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next day delivery.
- Some devices will qualify for cracked screen repair. Screen repair is available in certain areas. If your device and area qualify, you will have the option to select screen repair during the claims process. You can choose the convenience of visiting a repair location; or a technician will come to you. To learn if your device and area are eligible, go to https://www.phoneclaim.com/ or call us at 888.562.8662
- Screen Repair: $89 deductible applies. Limited to eligible devices in select locations. Not all claims will qualify for same day repair. Cut-off times and eligibility rules apply. Repairs performed by Asurion-certified technicians and come with a 12-month warranty. Repairs may use new or refurbished parts, may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Declining deductibles not applicable to screen repair. Selecting a screen repair option does not impact customer’s declining deductible eligibility. Go to att.com/protectioncenter to look up eligible devices and available locations, all subject to change at any time.