<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">Save 20% on home internet</span></strong></h3>

<h3><span class="type-sm type-base">When you bundle with your current AT&amp;T Wireless<sup>SM</sup> plan.<br />
Savings based on 20% discount on internet with eligible wireless (starts within 2 bills). Limited availability/areas.</span></h3>

<h3><strong><a class="type-sm color-white" href="https://www.att.com/buy/internet/plans" style="color: white">Check availability<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h3>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order number or internet account number.

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

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Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

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Select your option for personalized help.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1010551?app-id=idpui

<p>AT&amp;T offers free and advanced security features designed to meet your needs and help you stay protected at home or on the go.</p>
<ul><li><b>Home: </b><a href="/internet/smart-home/" title="Link opens in a new window" target="_blank">Smart Home Manager App - Manage your Wi-Fi | AT&amp;T Internet</a></li><li><b>On the go: </b><a href="/security/active-armor/" title="Link opens in a new window" target="_blank">AT&amp;T ActiveArmor® mobile security App   </a> </li></ul>

Protect your info

<p>Do you suspect an email is fake or wasn’t sent from AT&amp;T? Don’t open it, click any links, or open any attachments. These links or attachments can install malicious software or viruses on your device.<br><br>There are several warning signs you should look for. A fake email might:</p>
<ul><li>Make odd claims about your bill. They may say that a bill is ready, an account needs to be verified, or a payment needs to be confirmed. These emails often include a link to sign in to your account. Don’t click on the link..</li><li>Ask for personal or account info.</li><li>Claim a high balance is due. The email may also threaten to suspend your account if you don’t pay the high balance.</li><li>Not include an account number. When we email you about your AT&amp;T bill, we&#39;ll include either several digits or your full account number on it.</li><li>Include links to non-AT&amp;T websites. Hover over the links in the email to see the true destination website. A malicious site may try to mimic the look of an AT&amp;T website. AT&amp;T isn’t affiliated with these links. These are dangerous websites.</li><li>Include attachments. AT&amp;T bills don&#39;t include attachments. Fake attachments will be in .zip format and may have names that start with ATT_Payment.</li></ul>
<p>If you think an email is malicious, here’s how to address it right away:</p>
<ol><li>Review the email carefully. Don’t click any links or download any attachments. </li><li>Report the email, using one of these options:
<ul><li><strong>On currently.com:</strong> Select the <strong>Spam</strong> button in the toolbar above the message. This will also remove the email from your inbox.</li><li><strong>In an email program:</strong> Forward the email to AT&amp;T at <a href="mailto:abuse@att.net" target="_blank" title="Link opens in a new window">abuse@att.net</a>. When possible, include the full email header to help us identify the origins of the email.</li></ul>
</li><li>Delete the email, if it hasn’t already been removed from your inbox.</li></ol>

Report fake emails

<p>Here are common examples of fake emails, so you can recognize, report, and remove any that you identify as fake:<br> </p>
<h3>Webmail upgrade</h3>
<p><br>The message says your email inbox messages are pending or were put on hold due to a recent webmail upgrade.<br><br><img alt="Yahoo scam email" src="https://www.att.com/scmsassets/images/support/email/webmail-upgrade.png" width="400" height="213"></img><br> </p>
<h3>Account verification</h3>
<p><br>The subject line refers to shutting your account down. The email asks you to verify your account.<br><img alt="Verify account email" src="https://www.att.com/scmsassets/images/support/email/account-verification.png" width="400" height="160"></img><br><br><strong>Account Sign-in</strong><br>The subject line claims that you have a new or past-due account balance. The email wants you to sign in to your account with a link they provide.<br><br><img alt="Dear Esteemed customer email" src="https://www.att.com/scmsassets/images/support/email/account-sign-in.png" width="400" height="302"></img><br> </p>
<h3>Payment details</h3>
<p><br>The email looks like a payment confirmation. It asks you to open an attachment or click on a link to review payment details.<br><br><img alt="Trojan scam email" src="https://www.att.com/scmsassets/images/support/email/payment-details.png" width="400" height="268"></img><br><br><strong>Good to know</strong>: You may get other fake communications, not just email. You could get text messages, phone calls, and even messages on social media. Hackers are always thinking of new ways to scam people. Don&#39;t share anything if you&#39;re not sure that the website you&#39;re visiting is an AT&amp;T website.</p>