Internet support

Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.

Want personalized help?

topSolutionsSection

troubleShootingHeading

moreHelpHeading

reusableBrowseTopicHeading

What are you looking for?

communityForumHeading

Community forums

Have questions about your Internet service? Explore our community forums for answers.

Flashing Green Router Light

I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flashing green. I confirmed my account set up is complete and have tried restarting multiple time, unplugging, etc. Any idea why the start up will not complete?

Last reply 7 hours ago

Last reply 7 hours ago | 86 views | 6 responses | Posted by cameronsdavis87

86 views | 6 responses | Posted by cameronsdavis87

Internet bill coning $5 more for past 3 months despite informing at&t

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more than 2 months now. Shikhar (Edited as per community guidelines) Internet account number - (Edited as per community guidelines)

Last reply 4 days ago

Last reply 4 days ago | 168 views | 4 responses | Posted by shikhartandon1993

168 views | 4 responses | Posted by shikhartandon1993