- Reduction of the time that it takes to order and provision nodal services, from 100 days in 2002 to 25 days in 2006.
- Reductions of up to 65 percent in billing disputes and the introduction of a pilot program designed to significantly reduce billing errors. We plan to expand the program in 2007.
- Continued investment in our award-winning customer portal tools, including the December launch of AT&T BusinessDirect Mobile — a first-of-its-kind service.
Industry analyst firm IDC rated AT&T as the Best-in-Class Web Hosting Provider based on our customer service, network/number of Internet Data Centers, cost of service and service portfolio1.
Our dedication to our small and midsized business customers has also won endorsements from industry analysts and trade associations. In October, a business survey conducted by industry analyst firm In-Stat found AT&T to be the leader among U.S. telecommunications companies in meeting the network-related needs of small and midsized businesses in the United States.
During 2006, we simplified pricing and service options for AT&T Yahoo! High Speed Internet service and for our local and long distance voice packages. We also introduced DSL plans without contract requirements or early termination fees. And we now install service during evenings and weekends.
1 IDC, U.S. Web Hosting Buying Behaviors On-line Survey, 03/06
