• Improved Wireless Coverage. AT&T reduced dropped calls and blocked calls by 15 percent and 35 percent, respectively.
• A World Record for Enterprise Customer Service. AT&T now holds the world record for customer satisfaction with the aggregate Top 3 customer priorities (Network Reliability, Secure Data Transfer and Network Availability) for Global Data VPN from industry analyst firm Telemark.
• A National and Global Leader in Wholesale. AT&T received Wholesale Carrier Excellence Awards from ATLANTIC-ACM in the global and national divisions.

Our commitment to improving wireless service has paid off with improved overall coverage and fewer dropped and blocked calls.

A newly redesigned Web site makes buying wireless service easier than ever. Customers can also establish a personal online account that enables them to review and pay bills, check voice minutes or data usage, access tutorials and upgrade their phones.

Left: An AT&T technician offers an at-home consultation and tutorials to familiarize customers with AT&T U-verse service. We also place follow-up calls to ensure customers' satisfaction with their service.

Right: Customers continue to give us positive feedback on our Rollover Minutes program and our nationwide 30-day guarantee return policy.

Top: We provide 24/7 network-monitoring from the state-of-the-art AT&T Global Network Operations Center. Threats to network performance are quickly identified and addressed, often before our customers become aware of the problem.