Force restarting your phone
Learn how to force restart your device. Restarting your device is often the first step when troubleshooting a device issue.
1.
To force your device to shut off, simultaneously press and hold the Power/Side and Volume down buttons until the screen goes completely dark (approximately 15 seconds), then release.
It may take up to 30 seconds for the device to completely shut down.
2.
Once your device is completely off, press and hold the Power/Side button to turn your device back on.
3.
You've completed the steps!
