Troubleshooting why incoming calls are going straight to voicemail
Step-by-step troubleshooting guide to fix incoming calls going straight to voicemail. Learn how to check your device settings, disable Do Not Disturb, verify network coverage, and update carrier configurations to ensure you never miss an important call.
1.
Check Modes/Do Not Disturb (DND) is turned off:
- Open up your Quick Settings and check to make sure Modes/Do Not Disturb (DND) is set to off.
This setting is located at: Home > Quick settings (Swipe down from the top-right corner) > Modes > Do Not Disturb off.
2.
Check Unknown Blocked numbers is turned off:
- If you turned on Unknown blocked numbers will be sent directly to voicemail.
This setting is located at: Home > Phone > Sidebar > Settings > Blocked numbers > Unknown off.
3.
Check Cellular Signal and Airplane Mode is turned off:
- Check the top right of your screen to check your signal strength. If you have low signal strength or Airplane Mode on, calls may fail to connect.
This setting is located at: Home > Apps > Settings > Network & internet > Airplane Mode off.
4.
Check Call Blocking:
- Ensure the caller isn't accidentally blocked.
This setting is located at: Home > Phone > Sidebar > Settings > Blocked numbers
5.
Check Scam Detection is turned off:
- Ensure you haven't enabled scam detection.
This setting is located at: Home > Phone > Sidebar > Settings > Scam Detection > Scam Detection off.
6.
You've completed the steps!
