Resetting all settings
A common troubleshooting step is resetting all of your apps to their factory defaults if you are having trouble with your device; your personal information will not be deleted.
1.
From the Home screen, drag down the Notification panel.
2.
Tap the Settings icon.
3.
Scroll to System.
4.
Tap System.
5.
Tap Restart & reset.
6.
Tap Reset app preferences.
Resetting your settings will reset all customized settings on your phone. Personal information will not be deleted.
,Resetting your app preferences will reset all customized settings on your phone. Personal information will not be deleted.
7.
Tap Reset.
8.
You've completed the steps!
