Secure My Device

Secure My Device

Learn how to lock or unlock your display, set a screen security lock type (face, fingerprint, pin, password, pattern, or swipe), get your PUK code, or request your device be unlocked from the AT&T network.

INSTRUCTIONS & INFO

Prenote info

To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code to unlock your SIM card.

In this tutorial, you will learn how to:
 

• Set a security lock
• Change lock type
• Change lock screen timeout
• Set Lockdown mode
• Lock and unlock device

Set a security lock

1. Swipe down from the upper right corner of the screen, then select the  Settings icon.

2. Scroll to and select Lock screen, then select Screen lock and biometrics. 

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3. Select the desired screen lock type, and follow the prompts to complete set up.

Note: To set up face recognition, select Face recognition then follow the prompts to complete set up. To set up Fingerprints, select Fingerprints then follow the prompts to complete set up. If you choose Pattern lock, you will have to factory reset your device if you forget your Pattern lock. Visit the Reset Device tutorial for alternate reset instructions.
 
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4. Edit Lock screen notification settings as desired, then select Done.
 
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Change lock type

From the Lock screen screen, select Screen lock and biometrics > enter your current screen lock > select the new desired screen lock type and follow prompts to complete set up.
 

 

Change lock screen timeout

1. From the Lock screen screen, select Secure lock settings.

Note: If you have a screen lock set up, you will be prompted to enter your screen lock to continue.
 
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2. Select Auto lock when screen turns off.
 
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3. Select the desired timer duration.
 
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Set Lockdown mode

ENABLE: Lockdown mode turns off Smart Lock, biometrics unlock and notifications on the Lock screen. From the Secure lock settings screen, select the Show Lockdown mode option switch. 

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ACCESS: Press and hold the Side and Volume down buttons, then select Lockdown mode.

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Lock and unlock device


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• LOG IN USING THE SECURITY LOCK: To use face recognition, raise your phone in front of your face to unlock your device. To unlock your phone using your fingerprint, place your finger on the fingerprint sensor. To use your backup screen lock, from the lock screen swipe up from the bottom of the screen, then enter your backup screen lock.

• LOCK DEVICE: Press the Side button located on the top of the device. 

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