App Troubleshooting

App Troubleshooting

Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.

  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon > Storagedesired location > desired app CLEAR CACHE.
    Step 1

  2. FORCE STOP AN APP: From the Settings screen, select Apps & notifications > desired appFORCE STOP. Select OK to confirm.
    Step 2

  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & gamesUPDATE.

    Note: Select UPDATE ALL to download all available app updates.
    Step 3

  4. REMOVE AN APP: From the desired app's Play Store page, select UNINSTALL then select OK to confirm.
    Step 4

  5. REINSTALL AN APP: Select INSTALL from the desired app page to reinstall.
    Step 5

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