Wireless Support/Device Support/
Email and messaging/
Block Messages

Block Messages

Block, unblock contacts and messages from your device.

  1. BLOCK: From the home screen, select the Messaging app then select the desired message to block.
    device 5220/9006146_01.jpg
  2. Select the Menu icon, then select Block number.
    device 5220/9006146_02.jpg
  3. To delete all messages from the sender, ensure the Delete all messages from this number checkbox is selected. Select BLOCK to confirm.
    Note: To block a number through Settings, from the Messaging screen select the Menu icon > Settings > Message blocking > Blocked numbers > Add icon > select the desired option then follow the prompts to block the desired number.
    device 5220/9006146_03.jpg
  4. UNBLOCK: From the Messaging screen, select the Menu icon then select Settings > Message blocking > Blocked numbers.
    device 5220/9006146_04.jpg
  5. Select the Delete icon. Select the desired number(s), then select REMOVE.
    Note: You will be prompted to select REMOVE again to confirm.
    device 5220/9006146_05.jpg
  6. TURN ON/OFF BLOCK UNKNOWN NUMBERS: From the Message blocking screen, select the Block unknown number switch.
    device 5220/9006146_06.jpg

Did you get the help you needed?

Great! We're so glad we could help.


We're sorry that didn't solve your issue.


Thanks for your feedback!