Reset Device
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Reset Device

Perform a soft, factory, and alternate master reset of the device.

INSTRUCTIONS & INFO
  1. To reset your device, from the home screen, swipe down from the Notification bar.
    Note: Performing a factory reset will permanently erase all data and personal information. This action sets the device to its original factory settings.
    device 5005/9006185_01.jpg
  2. Tap the Settings icon.
    device 5005/9006185_02.jpg
  3. Scroll to, then tap Backup & reset.
    device 5005/9006185_03.jpg
  4. Tap Factory data reset.
    device 5005/9006185_04.jpg
  5. If desired, tap Erase SD card.
    device 5005/9006185_05.jpg
  6. Tap Reset phone.
    device 5005/9006185_06.jpg
  7. Enter the Prompted number.
    device 5005/9006185_07.jpg
  8. Tap Erase everything.
    device 5005/9006185_08.jpg
  9. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device Off.
    device 5005/9006185_09.jpg
  10. With the phone powered off, press and hold the Volume up and Power keys together for 2 seconds, then release them.
    device 5005/9006185_10.jpg
  11. Press the Volume down key until "Recovery" is highlighted and then press the Power key. The device will restart.
    device 5005/9006185_11.jpg
  12. Press the Volume down key until "wipe data/factory reset" is highlighted, and then press the Power key.
    device 5005/9006185_12.jpg
  13. Press the Volume down key until "Yes - delete all user data" is highlighted, and then press the Power key.
    device 5005/9006185_13.jpg
  14. Press the Power key to select "Reboot system now".
    device 5005/9006185_14.jpg

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