Backup and restore with computer
Which device do you want help with?

Backup and restore with computer

Backup and restore your device with a computer.

INSTRUCTIONS & INFO
  1. To transfer media to and from a PC, with the device powered on, insert the microUSB end of the microUSB cable into the port on the bottom of the device.
    device 5093/9006125_01.jpg
  2. Insert the USB end of the microUSB cable into an open port on the computer.
    device 5093/9006125_02.jpg
  3. To place the device into the correct USB mode, swipe down from the top of the screen and tap Charge only: Touch for other USB options, then tap Media device (MTP)
    device 5093/9006125_03.jpg
  4. Click the Windows start icon.
    device 5093/9006125_04.jpg
  5. Click Computer.
    device 5093/9006125_05.jpg
  6. Open the newly connected Device drive.
    device 5093/9006125_06.jpg
  7. Open the Desired storage location.
    device 5093/9006125_07.jpg
  8. Navigate to the Desired folder.
    device 5093/9006125_08.jpg
  9. Drag and drop files to/from the Device drive to transfer.
    device 5093/9006125_09.jpg
  10. To transfer media to and from a MAC computer, you need the Android File Transfer App to facilitate the communication between the camera and computer. Download and install the Android File Transfer app.
    device 5093/9006125_10.jpg
  11. With the device powered on, insert the MicroUSB end of the MicroUSB cable into the port on the device.
    Note: This device supports USB 2.0.
    device 5093/9006125_11.jpg
  12. Insert the USB end of the MicroUSB cable into an open port on the computer.
    device 5093/9006125_12.jpg
  13. To place the device into the correct USB mode, swipe down from the top of the screen and tap Charge only: Touch for other USB options, then tap Media device (MTP)
    device 5093/9006125_13.jpg
  14. Once the phone is connected to the computer, the Android File Transfer App will open automatically.
    device 5093/9006125_14.jpg
  15. Drag and drop the Desired files to/from the device to transfer.
    device 5093/9006125_15.jpg

Did you get the help you needed?