Reset Device
Which device do you want help with?

Reset Device

Perform a soft, factory, and alternate master reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO

There are multiple ways to reset your device if you are experiencing issues. Power cycling your device is the first step.

In this tutorial, you will learn how to:

• Power cycle your device
• Perform a factory data reset


Power cycle your device

Press and hold the Home button and Back button on the right side of the device, then select Power off. To turn the device back on, press and hold the Home button and Back button until the screen lights up.

Image 1




Factory data reset

1. If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings. To Factory data reset your device, press the Home button then select the settings app Settings app.

Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (back up) important data before proceeding.

2. Scroll to and select General, then scroll to and select Reset.

image 2

3. If desired, scroll to and select Back up data to back up all of the personal data and content on your watch before resetting. When finished, scroll to and select Reset

image 3



Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!