Device help
Find step-by-step help for your device.
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Browse device topics
Articles
Learn to browse the web and manage tabs and bookmarks.
Access browser settings to delete browser history, set the home page, and more.
Download apps, games, movies, music, books, magazine, newspapers and more.
Get directions and navigation using the Maps app.
Remove an icon from your home screen and delete apps from your device.
Stay connected by using a social media app or aggregator.
How to view, switch between, and close running applications
Articles
Backup & restore with computer
Learn how to backup and restore contacts & data on the device with a computer.
Backup & restore with memory card
Backup and restore contacts, photos, & files using a memory card.
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Tips & tricks to extend your battery performance.
How to charge your battery.
Articles
Block or unblock calls from your device.
Learn how to manage call forwarding from your device.
Add another person to your call, merge calls, place someone on hold and more.
Learn how to show or hide your caller ID when making calls.
Add, view, delete, and customize contacts by adding a picture or ringtone.
Learn what features are available while on an active call.
Place, receive, & reject a call.
Learn how to use speed dial and manage speed dial contacts.
Articles
Learn how to turn Airplane mode on and off.
Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.
How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.
Use NFC to share content such as photos and contacts between compatible devices.
View signal strength, network connection status, and enable/disable mobile network and international roaming.
How to connect your device to a Wi-Fi network.
Articles
Use your BlackBerry ID to access BlackBerry products, sites, services and applications.
Provides an overview of the device layout.
How to use the keyboard, use speech-to-text, access keyboard settings, and more.
Learn & customize the home screen
Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.
How to install the battery, SIM, and memory card (for applicable devices).
Turn your device on and off.
Perform a text and voice search on your device and how to adjust search settings.
Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.
Articles
Use BlackBerry Messenger (BBM) to send and receive messages with other BBM users.
Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.
Set text (SMS) and picture (MMS) message alerts, limits, display options and more.
Add and download email attachments, respond to an email and more.
How to send, receive, and delete picture (MMS) and text (SMS) messages.
Add an Exchange email account so you can read and send email on your device.
Add your personal email accounts so you can read and send email on your device.
Articles
Use voice commands to control your device and access voice control settings.
Learn how to access the calendar and manage events.
Photos, videos, and media
Look at photos, watch videos, listen to songs, and more in just a few taps.
Articles
How to change the camera settings.
Play music, turn the music player off.
Take screenshots, edit a picture or video, use the front and rear camera, and switch between camera and video modes.
Transfer media to & from computer
Transfer files to or from your device and a computer.
Access, view, and share your photos and videos.
Articles
Lock the device screen, set and change security lock, and locate device.
Set or change password security
Enable or change the password on your device.
Articles
Turn on features such as TalkBack, Hearing aid mode, and more.
This article describes how to change the device's alerts.
Choose which ringtone your device will use to alert you to incoming calls.
This article describes how to change the wallpaper, or background, of the home screens.
Set the date & time.
Change the display time out, brightness and orientation.
This article provides an overview of location services and GPS features.
Change volume settings, ringtones, and notification alerts.
Articles
This article describes how to check the available storage.
View the device IMEI, phone, SIM (ICCID) & serial number.
Software update for the BlackBerry Z10 (STL100-3)
Learn how to update the software of the BlackBerry Z10 (STL100-3).
Determine your current device software version and check for updates.
Access Usage Manager to view data usage, set data limits, & see the apps using the most data.
Articles
Learn how to perform a soft and factory reset of the device.
Articles
Check your voicemail messages.
Change or reset voicemail password
This article describes how to change the voicemail password.
Set up voicemail on your device.
Fix common service and device problems.
Download the free ActiveArmor app to:
- Help block spam and fraud calls
- Secure your device and the stuff on it
- Get notified of data breaches
Use the device help app to:
- View customized device tutorials
- Run device health check
- Get help with common device issues