Device help

Get step-by-step help and info for your device.

AT&T Navigator

Get directions and navigation using AT&T Navigator.

Browse the web

Learn to browse the web and manage tabs and bookmarks.

Browser options

Access browser settings to delete browser history, set the home page, and more.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Mobile Wallet

Learn how to use your device like a credit or debit card to make payments at retail and online locations.

Remove an app

Remove an icon from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications

Backup & restore with computer

Learn how to backup and restore contacts & data on the device with a computer.

Backup & restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

How to charge your battery.

Caller ID

Learn how to show or hide your caller ID when making calls.

Call forwarding

Learn how to manage call forwarding from your device.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, & reject a call.

Speed dial

Learn how to use speed dial and manage speed dial contacts.

Airplane mode

Learn how to turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Learn how to connect your mobile device to AT&T MicroCell.

Mobile hotspot

How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.

NFC

Use NFC to share content such as photos and contacts between compatible devices.

Signal & cellular data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect your device to a Wi-Fi network.

Specifications

Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

Provides an overview of the device layout.

Device set up

Set up your device for the first time or after having done a factory reset.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM card

How to insert a SIM card into your device.

Keyboard & typing

How to use the keyboard, use speech-to-text, access keyboard settings, and more.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Power device on or off

Turn your device on and off.

Search

Perform a text and voice search on your device and how to adjust search settings.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging settings

Change text (SMS), picture (MMS), emergency, and amber alert settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

How to send, receive, and delete picture (MMS) and text (SMS) messages.

Set up corporate email

Add your Exchange email account to sync email, contacts, calendar, and notes to your device.

Set up personal email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Learn how to access the calendar and manage events.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Play music

Play music, turn the music player off.

Take a picture or video

Take a screenshot, edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-Theft

This article describes the anti-theft feature of the phone.

Reset pattern lock

Reset a forgotten pattern lock.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date & time.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) & serial number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Motorola Moto X (XT1097)

Learn how to update the software of the Motorola Moto X (XT1097)

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, & see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Use application manager and usage manager to improve your app and device performance.

Reset device

Learn how to perform a soft and factory reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or reset voicemail password

How to troubleshoot the voicemail feature.

Set Up Voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.