Nokia Lumia 1020

Device help

Explore tutorials and more for your device.
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Nokia Lumia 1020

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Nokia Lumia 1020

Articles

Block calls

Block or unblock calls from your device.

Call forwarding

Learn how to manage call forwarding from your device.

Call waiting & 3-way

Add another person to your call, merge calls, place someone on hold and more.

Caller ID

Learn how to show or hide your caller ID when making calls.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, n reject a call.

Speed dial

Learn how to use speed dial and manage speed dial contacts.

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Airplane mode

Learn how to turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile hotspot

How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.

NFC

Use NFC to share content such as photos and contacts between compatible devices.

Signal & cellular data

View cellular network signal, turn your mobile data connection on or off.

Wi-Fi

How to connect your device to a Wi-Fi network.

Articles

Action center

This article provides an overview of Action Center.

Specifications

Learn your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Cleaning your device

Get tips on the best way to keep your device clean.

Device layout

Provides an overview of the device layout.

Insert SIM card

This article describes how to install the battery, SIM card, and memory card.

Keyboard & typing

How to use the keyboard, use speech-to-text, access keyboard settings, and more.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Microsoft account sign-in

Sign in using your Microsoft account to access Xbox LIVE, Windows Phone Store, and more.

Power device on or off

Turn your device on and off.

Articles

Available memory

This article describes how to check the available storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) n serial number.

Software update

Learn how to update the software of the Nokia Lumia 1020.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, n see the apps using the most data.

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Reset device

Learn how to perform a soft and factory reset of the device.

Articles

Access voicemail

Check your voicemail messages.

Change or reset voicemail password

This article describes how to change the voicemail password.

Set up voicemail

Set up voicemail on your device.

More Topics

Articles

AT&T Navigator

Get directions and navigation using ATnT Navigator.

Browse the Web

Learn to browse the web and manage tabs and bookmarks.

Browser options

Access browser settings to delete browser history, set the home page, and more.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Nokia Drive

This article describes the Nokia Drive feature.

Remove an app

Remove an icon from your home screen and delete apps from your device.

Social media

Stay connected by using a social media app or aggregator.

View or close running apps

How to view, switch between, and close running applications

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Backup & restore with computer

Learn how to backup and restore contacts n data on the device with a computer.

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Battery optimization

Tips n tricks to extend your battery performance.

Charge the battery

How to charge your battery.

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Block messages

Learn how to block messages from your device.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

How to send, receive, and delete picture (MMS) and text (SMS) messages.

Set up corporate email

Add an Exchange email account so you can read and send email on your device.

Set up personal email

Add your personal email accounts so you can read and send email on your device.

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Calendar

Learn how to access the calendar and manage events.

Cortana

How to set up and use Cortana, a personal assistant that provides help whenever you need it.

Project my screen

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.)

Articles

Camera & video settings

How to change the camera settings.

Play music

Play music, turn the music player off.

Take a picture or video

How to take a photo.

Transfer media to & from computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Articles

Secure my device

Lock the device screen, set and change security lock, and locate device.

Set or change password security

Enable or change the password on your device.

Articles

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Change alerts

This article describes how to change the device's alerts.

Change ringtones

Choose which ringtone your device will use to alert you to incoming calls.

Change wallpaper

This article describes how to change the wallpaper, or background, of the home screens.

Date & time

Set the date n time.

Display

Change the display time out, brightness and orientation.

Location services & GPS

This article provides an overview of location services and GPS features.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

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