Samsung Galaxy S6 edge+ (G928A)

Device help

Explore tutorials and more for your device.
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Samsung Galaxy S6 edge+ (G928A)

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Something not working with your device?

Fix common service and device issues.

Learn all about your device

Want to get to know your device a litte better? Explore features, find out how to keep it safe, and more.

Learn more about your Samsung Galaxy S6 edge+ (G928A)

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Block calls

Block or unblock calls from your device.

Call forwarding

Turn call forwarding on and off.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call. Access in-call options such as the add call, speaker, keypad, Bluetooth, and mute icons. Adjust volume settings while on a call. Place a call on hold. Access the home screen while on a call, return to the call screen, and end a call.

Make & receive a call

Place, answer and decline a call, reject a call with a text message, use speed dial to make a call, and create a conference call.

Make & receive an AT&T Video Call

ATnT Video Call lets you make and receive HD Voice calls combined with real-time video.

Wi-Fi calling

Use your Wi-Fi connection to talk and text when cellular coverage is limited or unavailable.

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Airplane mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & cellular data

View cellular network signal, turn on or off international roaming, and your mobile data connection.

Wi-Fi

How to connect to a Wi-Fi network.

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Specifications

View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.

Cleaning your device

Get tips on the best way to keep your device clean.

Device setup

Set up your device for the first time or after having done a factory reset.

Edge screen

How to access, edit, and manage the Edge Screen.

Gestures & navigation

Control your device by making specific movements with your hand.

Google sign-in

Add your Google account to access Play Store, sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM card

Install the SIM card.

Keyboard & typing

Navigate your keyboard, copy and paste text, use one-handed operation, and access keyboard settings.

Learn & customize the home screen

Choose your wallpaper or theme, update your home screen panels, change your home screen grid, add or remove a folder, and add a widget.

Power device on or off

Turn your device on and off.

Private mode

Private Mode lets you hide specific files within some Samsung apps so that they're no longer in view when you're not in Private Mode. It works in the Gallery, Video, Music, Voice Recorder, My Files and Internet apps.

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Available memory

Check the available device storage and free up space.

Find IMEI & serial number

View the device IMEI and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update

Learn how to update the software of the Samsung Galaxy S6 edge+ (G928A).

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, see which apps are using the most data, and set data limits.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App troubleshooting

Clear app cache, force stop an app, check for app update, remove and reinstall an app to improve your app and device performance.

Fix contacts and photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset device

There are 4 ways to reset your device if you are experiencing issues; Power cycle, Restart, Factory data reset and Alternate reset.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

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Access voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings & security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up voicemail

Set up voicemail.

More Topics

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Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Download apps & games

Download/return/update/reinstall apps, games, music, movies, and more using Play Store.

Remove an app

Add, move, or uninstall Apps from your home screen and delete apps from your device.

View or close running apps

How to view, switch between, and close running applications.

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AT&T Mobile Transfer

Move contacts, messages, music, and other data to your new device using ATnT Mobile Transfer.

Backup & restore with computer

Backup and restore your device with a computer.

Backup & restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Fix backup, sync, restore, or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Samsung Smart Switch Mobile

Transfer your data and apps from your old device to your new one

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Battery life

View your battery usage by app, turn on power saving mode and get tips to extend your battery life.

Charge the battery

Tips on charging your battery.

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AT&T Messages Backup & Sync

ATnT Messages Backup n Sync allows you to store and access your text and picture messages, calls, and voicemail messages in a single inbox from the ATnT cloud and syncs them to your supported smartphone.

Block messages

Block messages from your device.

Email settings

Manage email settings such as account password, signature, server settings, sync frequency, add an account, and delete an account.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Change text (SMS), picture (MMS), Advanced Messaging, wireless emergency (WEA), and AMBER alert settings.

Send & receive email

Send and receive email, add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS), Advanced Messaging, or picture (MMS) messages, add, save, and view received attachments and more.

Set up email

Add your email account to sync email, contacts, calendar, and notes to your device.

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Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Access the calendar to create, edit and delete events.

DIRECTV app

Watch, search, and record your favorite movies and shows, and turn your device into your remote control, with the DIRECTV app on your phone.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Multi window

The Multi Window feature provides split-screen functionality, which allows you to use two applications at the same time.

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Camera & video settings

Manage camera and video settings including flash, picture size, timer, and voice control.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a picture or video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer media to & from computer

Transfer files to or from your device and a computer.

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Ads, pop-ups & notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

AT&T Mobile Security & Call Protect

Find out how our apps can help keep your mobile data secure and prevent fraud and nuisance calls

Find My Mobile

Find My Mobile allows you to manage your device in a secure way by tracking and controlling your device remotely. For more information, visit the Samsung Find My Mobile website.(www.findmymobile.samsung.com)

Reset pattern lock

Reset a forgotten pattern lock.

Secure my device

Set and change security lock and screen lock time.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

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Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & time

Set the date and time and use the alarm clock.

Display

Change the display time out, brightness and orientation.

Easy Mode

Switch between Easy mode (changes your Home screen to a more simple experience for smartphone users) and Standard mode.

Sounds & alerts

Change volume settings, ringtones, and notification alerts and use Do Not Disturb mode.

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