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  2. Small Business Support
  3. Bill & account

Learn about outages that qualify for AT&T Guarantee

Keeping your small business connected is our promise. If you experience a network interruption, we’ll fix it fast and credit you for your downtime.

About the AT&T GuaranteeSM

Your business matters to us and we've got your back. That's why we created a promise to deliver:

  • Connectivity you depend on. If there is a network interruption, we will fix it fast and credit you for your downtime.1 Guaranteed.
  • Deals you want. Our best deals on any smartphones don't require the most expensive plan like our competitors do.2 And no annual contracts or equipment charges with Business Fiber. Guaranteed.
  • Prompt, friendly service you deserve. Speak to a friendly tech expert within five minutes or schedule a callback at a time that you choose. Plus, get same or next day technician availability. Guaranteed. (Five minutes begins once you’re routed to technical support assistance.)

All guaranteed, or we make it right. See att.com/businessguarantee for full details.

Qualifying outages

We’ll send you an email if you have an AT&T Guarantee-eligible outage. These include:

  • Wireless: Downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.
  • AT&T Business Fiber: Downtime lasting 20 minutes or more. Restrictions and exclusions apply.
  • AT&T Dedicated Internet: Downtime lasting 20 minutes or more.  Restrictions and exclusions apply.

Access an outage benefit

If you’re part of an AT&T Guarantee-eligible outage, we’ll send you an email. Here’s what to do:

  1. Select the link in your email.
  2. Follow the prompts to review your benefit options.
  3. Choose your benefit.

See all important details

Resend email for AT&T Guarantee

If your outage qualified for an AT&T Guarantee benefit, we can send you a new email. Have your wireless phone number, account number, or email address for the account handy.

Get it
Last updated: January 9, 2025

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