AT&T

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Plans up to 100Mbps only. Terms, conditions &amp; restr’s apply.

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If you don’t qualify for the ACP, or you’re already using your benefit for another service, you can still apply for Access without using the ACP benefit.

<div>If you’re already ACP-qualified, call us to order Access to apply the ACP benefit. Once we confirm your ACP eligibility, we’ll complete your order.If you have already applied your ACP benefit to your wireless service and don’t want to transfer it to Access, you will need to apply for Access through AT&T <a href="https://www.att.com/shop/internet/access/index.html#!/" target="_self" class="">here</a>.</div>

Access from AT&amp;T is a low cost home internet service available to eligible limited income AT&amp;T Internet and AT&amp;T Fiber households who participate in Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI) for California residents, National School Lunch Program, or with a household income below 200% of federal poverty guidelines. All households that qualify for the Affordable Connectivity Program (ACP) and apply the benefit to AT&amp;T Internet or AT&amp;T Fiber service are also eligible for Access from AT&amp;T. Eligible households who apply the ACP benefit to Access from AT&amp;T internet service can receive internet at no charge with AT&amp;T Internet plans (768K-100M) and with AT&amp;T Fiber (100M only). Speeds on AT&amp;T Internet depend on the maximum speed available at your location. Visit&nbsp;<a aria-label="https://www.att.com/internet/availability/" href="https://www.att.com/internet/availability/" rel="noopener" tabindex="0" target="_blank">https://www.att.com/internet/availability/</a>&nbsp;to check the speed available at your location.

The standard $30/ mo. Access from AT&amp;T plan comes with unlimited monthly data. Eligible households whose maximum available speed available at their home is 10 Mbps or less and who do not need unlimited monthly data may qualify for a lower priced offer. (See additional FAQ below for more information.) A Wi-Fi gateway/modem and installation are included with all Access from AT&amp;T plans at no charge.

Eligible AT&amp;T DSL customers can also qualify for the lower priced Access from AT&amp;T offer, which can also be used in combination with the ACP benefit. AT&amp;T Fixed Wireless Internet and other wireless services are not eligible for Access from AT&amp;T.

<div>Yes. Apply through AT&T<a href="https://www.att.com/shop/internet/access/index.html#!/" target="_self" class=""> here</a>. Access is available to households who participate in the following programs:<ul><li>Supplemental Nutritional Access Program (SNAP)</li><li>Supplemental Security Income (SSI) for California residents only</li><li>National School Lunch Program</li></ul>It is also available to households with income below 200% of federal poverty guidelines. View the table below for maximum household income based on the number of people who live in your household.</div>

<div>
You&rsquo;ll need to provide a copy of any required documentation listed below.

Supplemental Nutritional Access Program (SNAP)

Copy of one of the following:

<ul>
	<li>Your SNAP card showing the participant&rsquo;s name.</li>
	<li>SNAP card and government issued ID with name and photo (front and back of the card)</li>
	<li>SNAP participation or benefits letter from a local SNAP office</li>
</ul>

Supplemental Security Income (SSI) for California residents only 
Copy of award letter from the Social Security Administration or benefit verification letter confirming that a resident of the household has qualified for the SSI benefits.

Income: 
Check the table above for the maximum income allowed for the number of people in your household. Send a copy of your current employer W-2 or SSA-1099 form, paycheck stubs for most recent month, or statement of benefits from Social Security, Unemployment, or Workers&rsquo; Compensation.

National School Lunch Program 
Copy of award letter and proof of enrollment (including date, school name, school district, child&rsquo;s name, and address).
</div>

No. AT&amp;T retail stores are not able to process Access from AT&amp;T applications or orders. The quickest way is to <a href="https://accessatt.solixcs.com/#/home/" target="_self">apply</a> online and upload your supporting documents. Or, you can enter your name and address, print the form, and mail it to us.

<div>DSL internet service will include 150GB of data allowance per month. You will be charged $10 for each additional 50GB of data usage if you exceed your monthly data allowance, even if less than 50 gigabytes is used. For more information, go to <a href="https://www.att.com/help/internet/usage.html" target="_self" class="">att.com/internet-usage</a>.Effective October 1, 2020, AT&amp;T will no longer accept new DSL Internet orders and you will not be able to move your DSL service to a new address or make any speed changes to your DSL service. For questions about this change, please call the number on your bill.</div>

The $30/mo. Access from AT&amp;T plan with unlimited data and speeds up to 100Mbps is the standard Access from AT&amp;T offer for customers on AT&amp;T Internet or AT&amp;T Fiber&reg;. AT&amp;T Internet customers with a maximum speed of 10 Mbps or less at their home who do not think they need unlimited monthly data may opt instead for a lower cost Access from AT&amp;T that is subject to a&nbsp;monthly data allowance.&nbsp;The lower cost Access from AT&amp;T is only available to customers with maximum speeds below 10 Mbps and is the standard Access from AT&amp;T offer for customers on AT&amp;T DSL. Visit&nbsp;<a aria-label="https://www.att.com/internet/availability/" href="https://www.att.com/internet/availability/" rel="noopener" target="_blank">https://www.att.com/internet/availability/</a>&nbsp;to check the speed available at your location.

The standard rate for lower cost Access from AT&amp;T is $10/mo. for customers with maximum speeds of 5-10 Mbps and $5/mo. for customers with maximum speeds of 3Mbps or lower. As with the standard Access from AT&amp;T offer, eligible households who apply the ACP benefit to lower cost Access from AT&amp;T can receive internet with a zero monthly charge.&nbsp;Data overage charges may still apply if the monthly data allowance is exceeded.

The monthly data allowance on lower cost Access from AT&amp;T is 1.5TB per month for AT&amp;T Internet or 150GB per month for customer on AT&amp;T DSL. You will be charged $10 for each additional 50GB of data usage if you exceed your monthly data allowance, even if less than 50GB are used. If you are an AT&amp;T Internet customer and you think you may exceed the monthly data allowance, you can opt for the standard $30 Access plan with unlimited data instead. (Please Note: The standard $30 Access plan is not available to AT&amp;T DSL customers.)

SNAP benefits are administered by the local offices of each state. You will need to contact the new state local office and receive verification of SNAP benefits at your current address. If AT&T offers internet at your new address, you can then apply for Access from AT&T.

<div>
The phone numbers to call to order service are:

English 855.220.5211 
Spanish 855.220.5225

The hours of operation are: 
Monday - Saturday, 8 am - 10 pm ET
</div>

You can find helpful resources about Access from AT&T, including flyers and email templates at <a href="http://att.com/accessportal" target="_self" class="">att.com/accessportal</a>

One aspect of the ACP program requires customers to use their internet every 30 days. Due to the age of the technology used to provide DSL service, AT&amp;T isn’t able to track usage on DSL in the same way we track usage on our other services. As a result, customers with DSL and ACP will need to verify their desire to continue to receive the ACP benefit every 30 days or risk de-enrollment.

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