Free Shipping and Returns
You've found the perfect device or wireless accessory and we know you want it fast! We have several options available to choose, you decide how and when you want to receive your order.
- Orders will arrive in two to three business days if ordered Monday through Thursday before 4 p.m. CT. If ordered after that time, the shipment could take an additional day to deliver due to processing.
- Orders will arrive in three to five business days if ordered Monday through Thursday before 4 p.m. CT. If ordered after that time, the shipment could take an additional day to deliver due to processing.
Buy online, pick up in store
- Orders will be ready for pickup within two hours of order placement. If store is closed when placing your order, it will be available within two hours after store opens.
- In-store pickup is available, in select markets, at no additional charge. During checkout select a nearby AT&T-owned retail store that has available inventory of eligible products.
- When you pick up your device, a store representative can help you activate and transfer stored data from your previous device.
Returns & In-store exchanges
- If your order is not exactly what you were hoping for, you can return or exchange it for another product.
- How can I make a return?
- Visit a nearby AT&T store
- Ship back to AT&T with the prepaid return shipping label.
- Make sure to include all original packaging and components such as battery, charger, manual, etc.
- At this time exchanges can only be completed in company-owned stores.
- Our 14- day return policy applies to all orders. The full return policy can be found at https://www.att.com/shop/wireless/returnpolicy.html
Shipping for all orders is subject to order processing, inventory availability, credit approval, and validation of shipping address and other information. If there is any issue with your order, we will do our best to contact you as soon as possible by email.
More information available at https://www.att.com/shop/wireless/free-shipping.html