AT&T

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Looking for your wireless, TV, internet, or home phone info? Here&rsquo;s how to find it.

User ID

<a href="https://identity.att.com/identity-ui/fid/lander?origination_point=tguard&amp;trid=296f3f513c7a693333d30a1614969e8436e3a6aa&amp;appName=m14186&amp;Return_URL=https:%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DDSVS5zOT&amp;Cancel_URL=https:%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DDSVS5zOT&amp;lang=en-us" rel="noreferrer noopener" target="_blank">Find your user ID</a> or choose Forgot user ID on <a href="/myatt/" rel="noreferrer noopener" target="_self">your AT&amp;T account</a> sign-in page. Make sure you have the email address associated with that ID. If you can&rsquo;t remember the email address, select Forgot contact email.

Can&rsquo;t find the account you&rsquo;re looking for when you sign in? You may have more than one User ID. Use Forgot contact email to search for your User IDs.

Password

<a href="https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FPWD" rel="noreferrer noopener" target="_blank">Reset your password</a> or select Forgot password on <a href="/myatt/" rel="noreferrer noopener" target="_self">your AT&amp;T account</a> sign-in page.
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Pay AT&amp;T bills online

<a href="https://m.att.com/myatt/native/deepLink.html?action=MakePayment&amp;appInstall=N" target="_self">Sign in and make a payment</a> for your wireless, internet, tv, or home phone bill using your checking or savings account. We also accept American Express&reg;, Discover&reg;, Mastercard&reg;, and Visa&reg; debit or credit cards.

 
Don&rsquo;t want to sign in? No problem. Choose the fast payment option.&nbsp;<a href="https://www.att.com/acctmgmt/fastpay" target="_self">https://www.att.com/acctmgmt/fastpay</a>
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I don&rsquo;t have published content, but this is a top call driver and this link provides a good experience for the customer. Something like

Sign in to <a href="https://m.att.com/myatt/native/deepLink.html?action=BillPayment&amp;appInstall=N" target="_self">View Bill&nbsp;</a>&nbsp;and look for &ldquo;See what&rsquo;s Changed&rdquo;
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If you can&rsquo;t pay your bill by your due date, you may be eligible to set up a payment arrangement. It keeps your service active while letting us know when and how you&rsquo;ll pay your balance. Here&rsquo;s how to set one up:

<ol>
	<li><a href="https://m.att.com/myatt/native/deepLink.html?action=Arrangelatepayment&amp;appInstall=N" target="_self">Go to Make a payment arrangement.</a></li>
	<li>Pick the date you want to schedule your payment (not all dates are available and late fees may apply).</li>
	<li>Select your payment method and follow the prompts.</li>
	<li>Review the payment details, then select Submit.</li>
</ol>

&nbsp;

<a href="/support/article/my-account/KM1025834/" target="_self">Learn more about payment arrangements</a>
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Check for outages at <a href="/outages/" target="_self">att.com/outages</a>.

Get news about outages 
Check for outages, troubleshoot issues for AT&amp;T services, and sign up for AT&amp;T Internet outage notifications.
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Optimize your connection 
With work and school both happening at home, everyone is using the internet. <a href="/help/internet/optimize-your-connection.html" target="_self">Find tips to get the most from your internet.</a>

Use Smart Home Manager 
Have AT&amp;T Internet or Fixed Wireless Internet? With AT&amp;T Smart Home Manager, it&rsquo;s easy to see what&rsquo;s happening with your home network and manage it. You can: 
&nbsp;

<ul>
	<li>See and change your Wi-Fi name and password</li>
	<li>Manage connected devices</li>
	<li>Test internet speed to your Wi-Fi gateway</li>
	<li>Create profiles and turn on parental controls</li>
	<li>Troubleshoot and get support from our virtual assistant 
	&nbsp;</li>
</ul>

Ready to check it out? <a href="https://myhomenetwork.att.com/#/login" target="_blank">Sign in to Smart Home Manager</a> or <a href="https://myhomenetwork.att.com/#/login" target="_blank">download the app to your mobile device</a>.

Heads up: Smart Home Manager is available if you have a compatible Wi-Fi gateway. You can buy AT&amp;T Smart Wi-Fi Extender(s) separately.

Explore speed upgrades 
If faster speeds are available at your address, you can upgrade through <a href="/myatt/" rel="noreferrer noopener" target="_self">your AT&amp;T account</a>.

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Suspend service 
You can place residential AT&amp;T Internet, AT&amp;T Phone, U-verse TV, DIRECTV, or Fixed Wireless Internet on a temporary hold for 60 days.. To be eligible for a suspension, your service has to have been active for 30 days, and your account must be current. During this time you:

&nbsp;

<ul>
	<li>Will have limited or no access to the service(s) on hold</li>
	<li>Won&rsquo;t have a monthly plan charge.</li>
	<li>May be responsible for monthly equipment or other AT&amp;T fees as well as any applicable surcharges and taxes.</li>
</ul>

&nbsp;

Have AT&amp;T Internet, AT&amp;T Phone, or U-verse TV on a combined bill? You can&rsquo;t suspend these services individually. A request to suspend will apply to all of these services on the combined bill.

Heads up: We can&rsquo;t process an online suspend request for business accounts or if your service is already suspended.

<a href="/help/covid-19/suspend-service/" target="_self">Submit an online suspend request</a>
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You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren&rsquo;t eligible). If you cancel either

service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is: 
&nbsp;

<ul>
	<li>Part of a bundled discount, the price of remaining services (if any) may revert to then-existing price for such service.</li>
	<li>Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.</li>
	<li>Subject to a term plan, you&rsquo;ll be subject to any early termination fee associated with that plan. <a href="/help/covid-19/cancel-service/" target="_self">Submit an online disconnect request</a></li>
</ul>
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