AT&T Consumer Service Agreement

FREQUENTLY ASKED QUESTIONS

The AT&T Consumer Service Agreement contains the terms and conditions for many of AT&T’s wireless, internet, and phone services. This Agreement includes a set of universal terms (“General Terms”) and specific Service terms (“Service Terms”). You’re bound by the General Terms, as well as by the Service Terms for each AT&T Service you purchase or use and other documents, policies, or terms that are incorporated by reference.

Your AT&T Consumer Service Agreement has been updated.

What’s new?

Here is a summary of a few highlights, but please read the entire agreement carefully. We’ve streamlined and updated sections 1.3 and 1.12, which outline where and how we’ll resolve any disputes that may arise between us.

Section 1.3.

As before, the Informal Dispute Resolution and Arbitration provision requires that most disputes will be handled informally, in small claims court, or by individual arbitration and not by a jury trial or class action.

  • Arbitration Provider Change. For claims that go to arbitration, you and AT&T will now use JAMS, rather than the American Arbitration Association, to administer arbitrations under JAMS Streamlined Rules, as modified by our agreement. JAMS is an established provider of arbitration services known for including a high number of former judges on its roster of experienced arbitrators. For more information about JAMS, go to jamsadr.com or att.com/arbitration-information.
  • Updated Procedures for Administration of Coordinated (Mass) Arbitrations. If your claim is part of a group of 25 or more similar claims by customers with the same or coordinated lawyers, you and AT&T will now have the option to move the dispute to court instead of continuing in arbitration. That option gets triggered if the dispute has not been resolved or withdrawn after two rounds of individual arbitrations and mediations described in subsection 1.3.2.7.

Section 1.12

of the Consumer Service Agreement now addresses where and how we’ll handle disputes in court. It provides that existing individual-dispute procedures, including class-action and jury-trial waivers, also apply if a dispute is resolved in court instead of arbitration. That means:

  • Expanded class action waiver. To the extent permitted by law, all disputes, whether in arbitration or court, must be brought on an individual basis and not as part of a class, collective, representative, or similar proceeding.
  • Jury trial waiver. To the extent permitted by law, you and AT&T waive the right to a trial by jury.

When do these updates apply to me?

  • If you obtain or change any AT&T product or service on or after September 1, 2026, and agree to the updated AT&T Consumer Service Agreement during that transaction, the updated Agreement applies to you as of that date. (To see the old terms that are being replaced, go to: att.com/priorcsa ).
  • Otherwise, the updated AT&T Consumer Service Agreement will apply to you starting on November 1, 2026.

How do I accept these terms?

  • By using or paying for AT&T services on or after November 1, 2026, you are agreeing to the terms of the updated AT&T Consumer Service Agreement.

What if I don’t agree to these updates?

  • If you’re an existing customer who signed up for all of your AT&T services before September 1, 2026, and you don’t want to agree to the updated terms, you can contact customer service to terminate all of your AT&T services before November 1, 2026. (Please visit att.com/support/contact-us to call or chat with the customer service for your AT&T service.) Continued use of AT&T services on or after November 1, 2026 means that you agree to the updates.
  • Alternatively, if you want to keep your service but reject the changes to the Arbitration Agreement in subsection 1.3.2, you have the right to do that within 30 days by sending us notice outlined in subsection 1.3.2.8. By rejecting the changes to the Arbitration Agreement, you are agreeing that you will arbitrate any dispute between us following subsection 1.3.2 of the prior Arbitration Agreement. For more details about the prior Arbitration Agreement and this process, visit att.com/priorCSA.

Who is the AT&T Consumer Service Agreement for?

The AT&T Consumer Service Agreement contains the terms and conditions for consumers and certain small businesses with one or more of the following AT&T products or services:

  • AT&T Wireless Service – including postpaid, AT&T Prepaid, AT&T OneConnect, AT&T Build-a-Plan, and FirstNet subscriber paid
  • AT&T Phone – including AT&T Phone for Business
  • AT&T Internet – including Fiber, Internet, Internet Air, Fixed Wireless, DSL, and business internet services (for small business)

In a previous update, the AT&T Consumer Service Agreement replaced the Wireless Customer Agreement, Data Services Agreement, AT&T Prepaid Terms of Service, AT&T Prepaid Plan Terms, AT&T Internet Terms of Service, AT&T Fixed Wireless Service Terms, and the AT&T U-verse® TV and AT&T Phone Terms of Service (with respect to AT&T Phone service only).

What’s in the AT&T Consumer Service Agreement?

The AT&T Consumer Service Agreement combines and updates the agreements governing many of our consumer and small business products and services, giving you one place to look for the terms and conditions, which may also reference or link to additional incorporated documents, policies, or terms that govern your relationship with AT&T.

Here’s a quick overview of the contents of the AT&T Consumer Service Agreement:

  • Section 1 contains the General Terms applicable to all of the covered products and services. No matter what service you have, many of the important terms governing your service can be found in Section 1, including the provisions governing how we’ll resolve disputes between us through arbitration instead of class actions or jury trials.
  • The rest of the AT&T Consumer Service Agreement—Sections 2 through 9—include additional service-specific terms that apply only to one particular product or service, called Service Terms.
    • These Service Terms either supplement or replace the ones contained in Section 1, the General Terms.
    • Whether you are an existing customer for a particular service or sign up for it in the future, the Service Terms will be in your AT&T Consumer Service Agreement.
  • If you have postpaid AT&T Wireless service, your Wireless Service Terms are in Section 2.
  • If you have prepaid AT&T Wireless service, you’re subject to the Prepaid Wireless Service Terms in Section 3 as well as the Wireless Service Terms in Section 2.
  • If you have AT&T OneConnect service, you’re subject to the AT&T OneConnect Service Terms in Section 8 as well as the Wireless Service Terms in Section 2 and the Internet Service Terms in Section 6.
  • If you have AT&T Build-a-Plan service, you’re subject to the AT&T Build-a-Plan Service Terms in Section 9 as well as the Wireless Service Terms in Section 2.
  • If you have a DataConnect/Session-based Wireless plan, you’re subject to the Service Terms in Section 4, in addition to the Wireless Service Terms in Section 2 and (if your data plan is prepaid) the Prepaid Wireless Service Terms in Section 3.
  • If you’re an AT&T Phone or AT&T Phone – Advanced customer, your Service Terms are in Section 5.
  • If you have AT&T Fiber, Internet, Internet Air, Fixed Wireless, or DSL service, your Service Terms are in Section 6. If your home internet service is provided via the AT&T Wireless Network, you will also be subject to the applicable sections of the Wireless Services Terms in Section 2.
  • If you have Business Internet service (for small business), you’re subject to the Business Internet Service Terms in Section 7 as well as the Internet Service Terms in Section 6.