AT&T Store Pittsfield West Washington Street

Go to Jacksonville or anyplace other than here. I walked into the store at 4:45 with a phone that was locked up. There was no one in there except one employee who looked at me and said she was too busy to help me, that I'd have to find a computer and go to iTunes to fix my problem. That without ever looking at it. I will never recommend this store, and will spread the word about what horrible customer service they provide.

Came to this store tonight from my home which is 30 miles away. Checked the hours on the internet and called their number to confirm that they were open until 7:00. Arrived at 5:12 to find the door locked and a sign taped on it that said they sometimes close at 5 with hours varying. The employee working tonight who said her name was Sammy comes to the door to open it and proceeds to yell in my face about how she was too busy to help me and that she was on an important call and they were closed anyway. I told her I thought it was crappy that their phone message said they are open until 7 and now I’ve wasted a trip and can’t ever seem to catch them open. This opened the flood gates of hostile emotions from Sammy. She emoted about topics ranging from her disappointment about working so many hours, not having any help, and that no one would change the phone message and “people like me” just keep showing up to bother her. At that point she ripped the sign off the door and shoved it in my face to reiterate the fact that they close at 5. At that point my husband steps out of the car and Sammy calmed down a bit when she realized she had an audience to her crazy. Then she tried to explain that her reaction was “all my fault” for apparently having the audacity to patronize the store. We left on unfriendly terms. 0 stars. Would not recommend.

My 80 year old mother went to get her phone checked out or upgraded. Because she wasn’t on the bill, the guy wouldn’t help her. She called my sister who has the phone plan and he wouldn’t talk to her either. She called back with more info and he refused to help. She asked for his name and managers name, which he refused to give her. He hung up on her, and when she called back, he would not answer any other calls. Mom left with her phone not working and very upset. She had a medical procedure coming up and two siblings who are ill so she is worried she will miss important calls. This guy was rude and disrespectful.

Very dissapointing service.employees were rude and disrespectful,did not resolve my issue,and actually laughed at my frustration,saying"well that sucks for you".i will be telling all of my friends and changing providers immidiately.

The employee, Brian was probably the most enjoyable, pleasant and informative cellular phone store service/sales person I have ever encounter in over 25 years of owning a mobile device. I highly recommend this store if you have any needs.