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- Support
- Internet - SMB
- AT&T Account Management
- Order status
- Who can manage accounts online
Who can manage accounts online
Primary and secondary online users can perform many account-related functions in myAT&T. The account owner designates who can manage the account online.
DETAILED INFOLearn about the account owner and online access
Account owner
The account owner is the person who can identify as the person/company financially responsible for an account.
- Established at the time the account is set up.
- Has their name listed on the bill.
- Designates who can manage the account online, by sharing account details, such as the account number or the contact email address on the account.
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Online access levels
When you choose an account to manage online, your access in myAT&T may be either primary or secondary. These access levels identify who can manage the account online in myAT&T and do not affect who has financial responsibility for the account.
Primary online access can belong to only 1 person or user ID at a time. The person with primary access:
Secondary online access can belong to multiple people or user IDs. A person with secondary access:
Primary online access can belong to only 1 person or user ID at a time. The person with primary access:
- Is often the account owner, but is not required to be.
- Controls who else can manage the account online.
- Must be 18 years or older.
Secondary online access can belong to multiple people or user IDs. A person with secondary access:
- Can co-manage the account online in myAT&T by performing most of the same functions as the person with primary online access.
- Must be 18 years or older.
- Billing contact information view only.
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Manage access to your account
- Learn how to change who can access your accounts online.
- (For wireless accounts) Learn how an online user can add or remove a Retail Authorized User to manage the account in an AT&T store.
- (For U-verse TV or A&T Internet accounts) Learn how to grant ordering permissions to a sub-account.
View our user permissions charts
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