Deals
iPhone deals
Samsung Galaxy deals
Gift Ideas
Business employee
55+
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
&More Benefits
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals

Caller ID and Call Waiting ID

Identify callers before you answer the phone.

Caller ID and Call Waiting ID for local business phone

Caller ID and Call Waiting ID

Note: This article applies to AT&T local business phone service.

Caller ID displays the name and number of incoming calls. Caller information will appear between the first couple of rings on a customer-provided display device or telephone. This allows you the opportunity to screen calls before you answer. Caller ID will store names, numbers, dates and times of incoming calls based on display functionality and storage capacity of your display device.

Caller ID helpful hints
  • Some callers block their name and phone number from appearing on Caller ID. You can use Anonymous Call Rejection where available to block those calls. When Anonymous Call Blocking is turned on, callers hear a message telling them to hang up, unblock their phone number and call again.
  • To enjoy Caller ID, you must be using Caller ID supported equipment. 
  • For changes in how your name appears on Caller ID, please contact us to update the name on your account.

Caller ID and Call Waiting
If you have Call Waiting, the phone numbers of the waiting calls may not be displayed because most Caller ID units must detect one ring before it can display a number.
Last updated: December 7, 2022

Browse topics