About rejected online payment

Find out what to do if your payment is rejected.

Manage payments

Charges may apply if a payment is returned. Your financial institution may also charge you for non-sufficient funds and returned check fees (check with your financial institution regarding their charges).

If you use online payments and save payment methods for easy payments every month, check to make sure that we have your correct bank or credit/debit card information. Update the information if necessary and re-submit your payment.

To update your stored payment methods:
  1. Sign in to your online AT&T account.
  2. Select Profile.
  3. Follow the instructions in stored payment methods to update your stored payment methods.

If needed, sign in to your online AT&T account and select Make A Payment to make another payment.

If you have any additional questions, please contact us.

Last updated: January 9, 2024