First,
check any other AT&T accounts you may have to see if the payment posted there.
If you still think your payment is missing:
- Contact your bank, location where a money order was purchased, or credit card provider to verify the payment cleared or was cashed.
- If your payment hasn't cleared or wasn't cashed, we won't be able to provide additional information as we didn't receive the payment. Discuss options with the third-party vendor and resubmit a payment to AT&T.
- If your payment has cleared or was cashed, you'll need to contact us to have an AT&T case created. Have one of the following available (depending upon how the payment was made):
- Bank drafts: A bank statement showing running balance with the payment in question deducted from your bank account. Include the AT&T case number and full bank account and routing number on the documentation.
- Checks: The front and back copy of the processed check. Include the AT&T case number on the documentation.
- Online bill pay - if processed electronically: A remittance pipeline from your bank's online bill pay support. (This shows the electronic details of the transaction.) Include the AT&T case number on the documentation.
- Online bill pay - if processed via check: A copy of the front and back of the processed check from your bank's online bill support. Include the AT&T case number on the documentation.
- Money order: The front and back copy of the processed money order. Include the AT&T case number on the documentation.
- Debit/credit card: Your credit card statement showing the payment was submitted to AT&T. Include the AT&T case number and full credit card number on the documentation.
- In an AT&T store: The receipt for the payment. Include the AT&T case number on the documentation.