Shared password troubleshooting

If you have a user ID with an AT&T email address associated with it, the password is the same on att.com and att.net.

Learn about shared passwords

You need to be signed in to myAT&T with your User ID to complete these steps.

Go to Profile > Sign-in information.
In the My linked accounts section, if email, internet, or AT&T U-verse TV is listed, your AT&T email address is associated with your user ID. This means your email and ID share a password.

Free AT&T email

Free AT&T email customers who have paid AT&T services may also have a user ID used for signing in at att.com.
Free AT&T email may include the following domains: @att.net, @bellsouth.net, @ameritech.net, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, or @wans.net.
If you add your AT&T email address to your user ID, they will share the same password.
How do you know if it’s been added? Sign in to att.com with your AT&T email address. If you can see your billing details, your user ID and email are linked and share a password.

U-verse TV or AT&T Internet

U-verse TV and Internet customers have a Member ID (ex. [email protected]) that is both an email address at att.net and a sign-in ID at att.com.
You can use the same ID and password to check your email on att.net and manage your account on att.com.

U-verse TV or AT&T Internet with other AT&T accounts

AT&T U-verse TV and Internet customers have an AT&T email (ex. [email protected]) that is both an email address on att.net and a sign-in ID on att.com.
AT&T U-verse TV and Internet customers who have another AT&T account, like wireless, may also have a user ID (ex. Jane123) that is used for managing that account on att.com.
If the user ID for your other account also manages your AT&T TV or Internet account, your AT&T email and user ID will share the same password. This includes your AT&T email address you use on att.net.

DSL

DSL customers have an AT&T email (ex. [email protected]) that is used on att.net.
Home phone customers have a user ID (ex. Jane123) used for signing in to att.com to manage their account.
If you link your DSL AT&T email to the user ID for your home phone account, the DSL email and the user ID will share the same password.

Reset password

Learn how to reset your password if you forgot it, and receive a temporary password.
If you reset your password, it resets for your ID at att.com as well as your email address at att.net.
Remember to update your stored passwords on all your devices for att.com, att.net, and the myAT&T app.

Change password

Learn how to change your password if you’re signed in to myAT&T.
If you change your password, it changes for your ID at att.com as well as your email address on att.net.
Remember to update your stored passwords on all your devices for att.com, att.net, and the myAT&T app.

Last updated: January 4, 2024