You may have primary or secondary online access in myAT&T. Primary and secondary online users can do many of the same things, including:
- Access and manage the account online
- Change or upgrade plans and services
- Manage add-ons
- View and pay bills
- Transfer billing responsibility
- Turn Wireless Account Lock on and off
- Update profile info (email, phone number, address)
- Add or remove retail authorized users (primary only)
- Add or remove secondary online access users (primary only)
- Transfer primary access to a secondary user (primary only)
Primary online access
This can belong to only one person or user ID at a time. The person with primary access:
- Is often the account owner, but that's not required
- Controls who else can manage the account online
Secondary online access
This can belong to multiple people or user IDs.
A person with secondary access can co-manage the account online in myAT&T. They can do most of the same things as the person with primary access.