We post usage to your online account as quickly as we can, but in some circumstances usage information may be unavailable or delayed. It can take two to five days for data usage to post in myAT&T, so amounts shown online may not fully reflect all usage since your last bill.
Time stamps for current data or text usage may be off by up to four hours in myAT&T. Here are some things to keep in mind about usage posting timelines:
Previously billed usage
- If you're on any of our plans, the recent usage data received by AT&T is usually posted every three hours.
- Usage since your last bill may not be visible online if your account is new or if you changed your plan or features in the middle of a billing cycle.
- While your bill is being processed, usage information may not be available. Usage generated towards the end of a bill cycle may appear on your next billing cycle.
- We post recent usage since your last bill approximately every three hours.
- While traveling internationally, additional delays of up to 60 days are possible.
- For wireless roaming usage, which is based on call records from other carriers, delays are normally 2-10 days but could exceed 60 days. Some usage may appear online but be billed during a later bill cycle.
- For talk usage, you may see airtime for voicemails and other calls for which you aren't billed. If you use minutes in excess of those available under your plan, we'll deduct excess minutes from available Rollover Minutes, after which we will apply a per-minute charge.
Get steps for reviewing usage from previous billing periods
, including data, voice calls, and messaging records for all your devices.Note:
Usage details include date, time, and amount of data or numbers called/texted. Details do not include actual content of your messages or names of specific sites or apps.