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- Support
- Wireless - SMB
- AT&T Account Management
- Payments
- Reactivate wireless service
Reactivate wireless service
Learn how to restore wireless service for a suspended phone, device, or account.
DETAILED STEPSChoose why a device or an account was suspended
Lost device or voluntary suspend
Stolen phone or device
Military
To reactivate service upon your return to the U.S. When reactivating service, you need to choose from currently available plans and features.
Hospitalization or incarceration
To reactivate service when you’re released. If you had insurance before suspending your service, insurance will be re-added to your account at the time you reactivate service.
Non-payment
If your device was suspended due to non-payment, learn how to make a payment and restore service.
- Go to Account & services > My wireless.
- Scroll and select the device you want to unsuspend > Manage device & features.
- If prompted, select See device options.
- Next to the suspended device, select Reactivate.
- Follow the prompts to reactivate service on your device.
Stolen phone or device
- If the suspended device is also blocked, the person whose name is on the bill needs to contact us to remove the block.
- If you’re outside of the AT&T network, it may take up to 24 hours for the device to be unblocked.
Military
To reactivate service upon your return to the U.S. When reactivating service, you need to choose from currently available plans and features.
- We can only re-add Unlimited Smartphone Data plans that were removed at time of cancellation.
- If you had insurance before suspending your service, insurance will be re-added to your account at the time you reactivate service.
| Email address | Submit Military Cancel and/or Hold requests and copies of deployment orders to Business:
|
| Fax | Business: 847-513-5950
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| Mail address | Business: Attn: Military 221 Venture Way Lafayette, LA 70507 USA |
Hospitalization or incarceration
To reactivate service when you’re released. If you had insurance before suspending your service, insurance will be re-added to your account at the time you reactivate service.
Non-payment
If your device was suspended due to non-payment, learn how to make a payment and restore service.
Last updated: January 27, 2020
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