AT&T Upgrader

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What is AT&T Upgrader?
AT&T Upgrader provides AT&T customers a tool to quickly check account upgrade eligibility and purchase iPhone® products and services. It's a free download from the Apple App Store. You can also access AT&T Upgrader from your computer or mobile phone at www.att.com/phoneupgrade.


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How Do I Check My Upgrade Eligibility?

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To see if you are eligible for an upgrade, you can:

  • Use AT&T Upgrader. Smartphone consumer customers can download the app from the Apple App Store, or visit www.att.com/phoneupgrade from your computer or mobile phone.


  • Log into myATT to check your status online.


  • Dial *NEW# (*639#) from your wireless phone to receive a free text with your upgrade eligibility status.


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Upgrade a Different Phone

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You can use the upgrade eligibility of another number on your account to upgrade your own device. To take advantage of this, upgrade the line that is eligible. When your device arrives, follow these simple steps, and an AT&T representative will help you activate.

  • Contact AT&T at 1-800-331-0500 or 611 from a different wireless device. At the prompt, enter the wireless number that received the upgrade.


  • At the next prompt, choose option #2 to activate your phone on a different mobile number, and an AT&T representative will help you from there.


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Choosing a Payment Method

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We accept the following payment types through att.com:

  • Visa®

  • MasterCard®

  • Discover®

  • Diners Club®

  • American Express®

  • Debit cards that don't require a PIN


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How Do I Order?

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The easiest way for existing consumer smartphone customers to order your iPhone 4S is:

  • At att.com/phoneupgrade through your smartphone or computer.(Also available as a free app in Apple App Store).

  • New customers can order at att.com.
  • You can also order at AT&T retail locations, through an Authorized Agent, or over the phone at 888-333-6651.
  • Business customers can order through AT&T Business Sales.


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When Will My iPhone 4S Order Ship?

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Your expected shipment date depends on when you preordered and the availability of inventory. AT&T provides the estimated shipment period at the time of purchase.

After you submit your order, your order confirmation email will be sent that includes your order number and how to check your order status.

The shipment confirmation email is sent once AT&T ships your order. The tracking number to the shipping carrier responsible for your delivery is also included.

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Will All Items in My iPhone 4S Order Arrive Together?

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All items in stock at the time of your order will ship together. If the device is in stock but the accessories are out of stock, the device will be shipped separate from the accessories. If the device is not in stock, the accessory order will be held until the device is ready for shipping.


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What Happens After I Order?

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After you submit your order, a confirmation email will be sent to you from AT&T that includes your order number and information about how to check your order status. You will receive an additional email alerting you when your order is shipped.

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AT&T Mobile Protection Pack

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  • Protect your investment 3 ways for one low price. Only $9.99 per enrolled mobile number.

  • AT&T Mobile Insurance
         Next-day replacement in most cases for a lost, stolen, damaged, or out of warranty      malfunctioning device.

  • AT&T Enhanced Support
         24/7 assistance on nearly any feature or functionality over the life of your device.

  • AT&T Mobile Locate
         Locate your lost phone with GPS or alarm function and remotely lock it to protect your privacy.

  • Already have AT&T Mobile Insurance?

    For just a few dollars more, get the additional support and security features of AT&T Mobile Protection Pack. Enroll today!

  • For more details visit att.com/mobileprotectionpack.


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AppleCare+ for iPhone

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AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee. Visit an AT&T Retail store to purchase AppleCare+ for $99 and be automatically enrolled at the time of purchase.

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They'll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC.

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Can I Use My iPad Micro-SIM in My iPhone 4S?

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No, you should use the micro-SIM that was included with your device or swap a micro-SIM from an existing iPhone 4 device. An iPad micro-SIM is not compatible with iPhone 4S.

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Is Mobile Insurance Available for iPhone 4S?

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Yes. AT&T Mobile Insurance is available for iPhone (all models).

Customers have 30 days from activation or equipment upgrade to enroll in Mobile Insurance. Customers may enroll online at AT&T during service activation. Customers may also call 1 866-MOBILITY to enroll or speak to a store representative when activating service or upgrading.

AT&T Mobile Insurance is available for $6.99/month per mobile number enrolled. A non-refundable deductible applies to each approved claim. To see a full list of devices and their applicable deductible, visit att.com/mobileinsurance, or call Asurion at 888-562-8662.

Complete terms and conditions are available at att.com/mobileinsurance.

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Warranty & Repair

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Apple is the exclusive warranty provider for Apple iPhone. All warranty-related issues are handled by Apple, including any warranty-related issues within the first 30 days of purchase. Please contact Apple at www.apple.com/support/iphone, or call 1-800-myiPhone.


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Forgotten Security Passcode

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Go here to reset your passcode online, or you can visit a company-owned AT&T retail store, or contact customer service (866.MOBILITY) for assistance.


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AT&T's 4G network offers you faster speeds and more coverage —
and no one else lets you talk and surf at the same time.

See why your new iPhone 4S and AT&T's 4G network are a winning
combination.

4G speeds not available everywhere.
Learn more at att.com/network

TM & © 2011 Apple Inc. All rights reserved.

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