Support center

WELCOME {{firstName}} TO YOUR

Outage

Sign in for personalized support or select a service

Welcome to AT&T Support

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

Get wireless help

Wireless support

My Wi-Fi gateway

Internet support

My receivers

U-verse TV support

Email support

Home Security support

WatchTv support

Fixed Wireless Internet support

DSL support

serviceSupportCard

Digital Phone support

Landline Home support

AT&T PREPAID info

Prepaid support

My account

Bill & account

What action do you want to take

We've received your request

There aren’t any messages for this ticket.

You must attach a file before you can send.

Please provide the requested details by [DATE] so we can help resolve your issue.

We still haven’t received the info we need to resolve your issue. Please provide it as soon as possible.

We’re reviewing the details you provided.

Only share the details we've asked for. No other personal info, please.

Your feedback wasn\'t saved. Please try again later.

Please describe the reason for your rating before you send.

You must select a Reason from the list before you Send.

Let us know how we did. Don't share any personal info, please.

What action do you want to take?

Closed

Case

Case type

Issue type

Open

Opened

Resolution

Status

Summary

Ticket

Last updated

Use our device how-to instructions to get your device set up for the first time. Plus learn how to set up voicemail, email, and much more.

Heads up: We haven't received your device yet. Check back in a week or two for updates.

Great news! You're getting the trade-in promo

Heads up: We don’t see a return in process. Review our <a class='deviceReturnMessage' href='https://www.att.com/wireless/return-policy/'>wireless return policy for new devices</a>

Heads up: We don’t see a trade in request for any devices on this account. <a class='deviceReturnMessage' href='https://tradein.att.com/'>Get trade-in info, status, or help</a>

AT&T store

FedEx

USPS

AT&T TRADE IN

FYI: We received your device. It can take up to two bill periods to get your credit. Check back after your next bill for more info.

Are you certain your device is lost or stolen?

Make sure you received a delivery notice and checked all areas where your package might have been placed (porch, garage, neighbors).

Are you requesting a refund or a replacement device?

Sorry, we don’t have enough info to open a ticket.

Internet

You’ll have to talk with an agent to get help with this ticket.

Complete this secure form to get help with your issue.

Please allow more time for your payment to post. Check back again after you see the payment on your bank or credit card account. For more info, contact your financial institution.

Do you see the missing payment on another account?

Was the amount you paid posted to your bank or credit card account, or did you pay cash?

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Credit / debit card

Bank account

Cash

Missing payment

General refunds

Transfer payment or funds

Payment Posted to Wrong Account

Not My Payment

Payment refund request

Transfer payment

Dispute insufficient funds

Hold release letter request

Unrecognized payment

What issue can we help you with?

Not what you're looking for? Try using a different search term.

Here's all the info we found about dynSearchText1.

We didn't find any info about dynSearchText2.

What are you looking for?

Get the Smart Home Manager app

Looking for help for your business internet, phone, or wireless accounts? We have you covered.

Small business support

Explore videos to help with your account, service, or device.

Support video library

Wireless

We can not complete your request at this time, please try again later.

Call us, chat, or find the nearest store.

How else can we help?

We can help you troubleshoot a specific service if you’re still having problems.

We hit a snag. Give us some time and refresh your screen.

Let’s check your account for equipment issues.

Internet outage history

Diagnostics check

Let’s check your account for outages.

Looking for outages at your location? Sign in to get the latest info about outages affecting your AT&T services. Plus, you can sign up for text alert updates.

Check your account for outages

about AT&T text alerts and how to recognize them.

How can we help?

It's not you, it's us. We hit a snag and can't display info about your service outage right now. Give it some time and try again. If that doesn't work, try signing out and signing back in again.

We can only search for TV, internet, and digital home phone service outages right now. Want to troubleshoot a problem with your wireless service?

You're in the right place. There's a status update for your service outage. 

See if there are any AT&T service outages near you.

Pick a service and we’ll help you troubleshoot.

Didn’t find an outage? 

There's a TV, internet, or digital home phone problem in your area.

Tell us your address and we’ll check for outages in your area.

Tell us your ZIP Code and we’ll check for AT&T Internet, AT&T Phone, or U-verse® TV outages in your area.

Tell us your current location and we'll check for mobile phone outages in your area. Set up Wi-fi Calling <a href='/support/article/wireless/KM1359697'>here</a>.

We didn’t find any internet, digital home phone, or U-verse TV issues in your ZIP Code.

We didn’t find any wireless issues in your area.

All clear! No outages to report.

We found some issues in your area. Want to know if they affect you?

Heads up! We found an outage in your ZIP Code.

Heads up! We found a wireless outage in your area.

Here's what we found for

Hmm...something isn't working on our end.

Find outages in your area

Find wireless outages in your area

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

Get news about service outages that may affect you. Report an outage, check for outages, identify possible issues, or open a repair ticket.