Troubleshooting why incoming calls are going straight to voicemail
Step-by-step troubleshooting guide to fix incoming calls going straight to voicemail. Learn how to check your device settings, disable Do Not Disturb, verify network coverage, and update carrier configurations to ensure you never miss an important call.
1.
Check Focus/Do Not Disturb (DND) is turned off:
- Open up your Quick Settings and check to make sure Focus/Do Not Disturb (DND) is set to off.
This setting is located at: Home > Quick settings (Swipe down from the top-right corner) > Focus > Do Not Distrub off.
2.
Check Silence Unknown Callers is turned off:
- If you turned on Silence Unknown Callers unknown numbers will be sent directly to voicemail.
This setting is located at: Home > Settings > Apps settings > Phone settings > Screen Unknown Callers.
3.
Check Cellular Signal and Airplane Mode is turned off:
- Check the top right of your screen to check your signal strength. If you have low signal strength or Airplane Mode on, calls may fail to connect.
This setting is located at: Home > Settings > Airplane Mode off.
4.
Check Call Blocking:
- Ensure the caller isn't accidentally blocked.
This setting is located at: Home > Settings > Apps settings > Phone settings > Blocked Contacts.
5.
Check Call Forwarding is turned off:
- Ensure you haven't enabled conditional call forwarding.
This setting is located at: Home > Settings > Apps settings > Phone settings > Call forwarding.
6.
You've completed the steps!
