Resetting all settings
A common troubleshooting step is resetting all of your apps to their factory defaults if you are having trouble with your device; your personal information will not be deleted.
1.
From the Home screen, drag down the Notification panel.
2.
Drag down the Quick settings panel.
3.
Tap the Settings icon.
4.
Scroll to System.
5.
Tap System.
6.
Tap Reset options.
7.
Tap Reset app preferences.
8.
Tap RESET APPS.
Resetting your app preferences will reset all customized settings on your phone. Personal information will not be deleted.
9.
You've completed the steps!
