Wireless Support/Device Support/
Connectivity options/
Establish a Wi-Fi Network Connection with the RIM BlackBerry Torch 9810

Establish a Wi-Fi Network Connection with the RIM BlackBerry Torch 9810


Advisory

IMPORTANTSome hotspots are free to use, while others require payment.  A captive portal will open in the browser to specify payment options and/or security credentials.  Payment options or security credentials may be required to access the public network (hotspot) and may vary depending on the network provider. Please contact the Wi-Fi network provider for more information.

 

Instructions

 

Connect to a Hotspot or Open Wi-Fi Network

  1. On the home screen, select the Connections area.
     
     
  2. Select Wi-Fi Network.
    NOTE: Enable Wi-Fi if not already enabled.  will display when Wi-Fi is enabled but not connected to a network. 
      
      
  3. The device will scan for available Wi-Fi networks.  Scroll to and select the desired Wi-Fi network to connect.
    NOTE: NOTE: By default, when a new Wi-Fi profile is created it will appear at the bottom of the Wi-Fi profile list.
     
     
  4. If the network is an "Open" network or an "AT&T Hotspot", the device will connect to the selected Wi-Fi network.  will display when Wi-Fi is connected to a network.
    NOTE: When connected a checkmark will be displayed next to the connected Wi-Fi network and the network name will be displayed on the home screen.
      
    • Some Wi-Fi networks may require authentication, enter the passphrase, and then select Connect.
      NOTE: Please contact the Wi-Fi network provider for assistance with configuration and settings specifc to the network. 

Manually Connect to a Wi-Fi Network or Connect using Wi-Fi Protected Setup

  1. On the home screen, select the Connections area.
     
      
  2. Select Wi-Fi Network.
     
     
  3. Select Other ways to connect.
     
      
  4. Scroll to and select the desired option:
     
    • Wi-Fi Protected Setup (WPS): Use this method to connect to a Wi-Fi network without having to enter a password.  A compatible router or wireless access point is required for Wi-Fi Protected Setup (WPS).  Scroll to and select the desired setup method:
      • Press button on router
        1. Press the Wi-Fi Protected Setup button on the router. 
          NOTE: Please contact the manufacturer of the Wi-Fi access point/wireless router for assistance.
        2. On the device, select Start
        3. "Searching..." will be displayed.  The device will search and configure the Wi-Fi connection.
            
      • Enter PIN into router
        1. The device will search for available Wi-Fi networks and generate a PIN. 
        2. On the administration screen of the router or access point, enter the PIN.
            
    • Manually Connect to Network: Use this method to manually enter the Wi-Fi network credentials. 
      NOTE:  Please contact the Wi-Fi network provider for assistance with configuration and settings specifc to the network.
      1. Enter the SSID, and then select Next
      2. Select the desired Security Type. 
      3. Enter the key, and then select Save and Connect. The device will connect to the desired Wi-Fi network.

If unable to configure a Wi-Fi network connection profile

  1. Verify Wi-Fi network status.
  2. If unable to detect connection information, perform a Site Survey to determine the connection information by selecting Manage Connections > Set Up Wi-Fi Network > Menu key > Troubleshoot > Site Survey > Menu key > Start Scan > Menu key > Access Point Details.
  3. If unable to configure a network connection profile, please escalate accordingly for assistance with configuration and settings specifc to the network:
    • If troubleshooting a corporate network, please contact your IT/System Administrator.
    • If troubleshooting a home network, please contact the manufacturer of the Wi-Fi access point/wireless router.
    • If troubleshooting a public network (hotspot), please contact the Wi-Fi network provider.
      NOTE: For further assistance with an AT&T Wi-Fi hotspot, please contact AT&T Wi-Fi hotspot support at 1-888-888-7520 or support@attwifi.com.

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!