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Perform a Master Reset with the HTC Windows Phone 8X (PM23300)

Perform a Master Reset with the HTC Windows Phone 8X (PM23300)


A master reset reverts the device settings back to their factory defaults. It will permanently erase all personal data, apps, and media content like pictures, music, and video. Backing up important data to a computer is recommended before proceeding.


  1. From the Start screen, flick to and tap .
  2. Flick to and tap About.
  3. Flick to and tap Reset your phone.
  4. A confirmation message will be displayed. Tap Yes.
  5. Tap Yes again.
    NOTE: Your phone will automatically be reset and may not function for up to 15 minutes.


Alternative Method
NOTE: This method should only be used when the screen prevents you from accessing the menu options in the instructions above. Please note that this method will erase all data and settings from your phone.

  1. Turn your phone off.
  2. Press and hold the Volume down and Power keys.
  3. When the phone vibrates, release the Power key, but continue holding the Volume down key.
  4. When you see an exclamation point icon on the screen, release the Volume down key.
  5. Press the following keys in this sequence: Volume up > Volume down > Power > Volume down.


Soft Reset
If your phone becomes unresponsive, press and hold the Power key for 10 seconds.

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