Limited MicroCell range
Which device do you want help with?

Limited MicroCell range

This tutorial shows what to do if the microcell range is limited.


INSTRUCTIONS & INFO
  1. If your MicroCell is located next to or in close proximity to another wireless broadcasting device, move the MicroCell at least one foot away from that device.
    device 2832/1415641.jpg
  2. If your MicroCell is located on the floor, then move it off the floor and onto a desk or table.
    device 2832/1415643.jpg
  3. If your MicroCell is located in a cabinet or closet, then move it out of the cabinet or closet.
    device 2832/1415644.jpg
  4. If your MicroCell is located behind or next to any furniture or other insulated or radiating devices (such as a couch, microwave, flat panel TV, etc...) that may interfere with the MicroCell's broadcasting signal, then move it to a new location.
    device 2832/1459072.jpg
  5. If re-locating your MicroCell does not resolve the issue, or does not apply to you, then run a speed test at www.att.com/speedtest to ensure your broadband connection meets the minimum requirements of 1.5Mbps download and 256Kbps upload speeds. If necessary, upgrade to a higher broadband speed.
    Note: If your issue cannot be resolved via the troubleshooting steps provided, please visit AT&T MicroCell Help or call AT&T Support at 1-800-331-0500.
    device 2832/1459073.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!