Reset device
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Reset device

Learn how to perform a soft and factory reset of the device.


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
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  2. From the home screen, swipe down the Notifications bar.
    device 2787/1376400.jpg
  3. Tap the Settings icon.
    device 2787/1376401.jpg
  4. Scroll to and tap Storage.
    device 2787/1376402.jpg
  5. Scroll to and tap Factory data reset.
    device 2787/1376404.jpg
  6. Tap Reset phone.
    device 2787/1376403.jpg
  7. Tap Erase everything.
    device 2787/1376405.jpg
  8. If security is enabled, enter your unlock PIN, password, or pattern code.
    device 2787/1376406.jpg
  9. The phone has now been reset.
    device 2787/1376407.jpg

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