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Reset device

Learn how to perform a soft and factory reset of the device.

  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
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  2. From the home screen, swipe down the Notifications bar.
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  3. Tap the Settings icon.
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  4. Scroll to and tap Storage.
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  5. Scroll to and tap Factory data reset.
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  6. Tap Reset phone.
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  7. Tap Erase everything.
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  8. If security is enabled, enter your unlock PIN, password, or pattern code.
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  9. The phone has now been reset.
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