Troubleshoot my device
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Troubleshoot my device

Use the Troubleshoot & Resolve Tool to troubleshoot common device issues.

  1. If an app is not responding, try restarting the device. If the device is not responding at all, hold the Power/Lock key until the screen turns off.
    device 2477/1212200.jpg
  2. If the device does not ring for notifications, try adjusting the volume. If that doesn't work, tap the Settings icon.
    device 2477/1212201.jpg
  3. Adjust the desired volume setting.
    device 2477/1217340.jpg
  4. If the device cannot receive wireless signals, ensure that Airplane mode is not enabled.
    device 2477/1217343.jpg

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