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Reset device

This article describes how to perform a factory reset.

  1. From the home screen, swipe down from the Notifications bar.
    Note: Performing a factory reset will permanently erase all data and personal information. This action sets the device to its original factory settings.
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  2. Tap the Settings icon.
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  3. Scroll to, then tap Backup & reset.
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  4. Tap Factory data reset.
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  5. If desired, tap Erase SD card.
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  6. Tap Reset phone.
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  7. Enter the prompted number.
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  8. Tap Erase everything.
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